MARIA G. VILLA
SAN ANTONIO
Summary
Developed versatile skill set in fast-paced, customer/client-focused environment, adept at managing projects and ensuring timely delivery. Excels in communication and problem-solving, with proven ability to adapt to new challenges. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse environments.
Overview
21
21
years of professional experience
Work History
Independent Contractor
Self Employed Services
09.2023 - Current
- Partner with Favor and H-E-B to deliver orders to customers.
- Communicate effectively with customers throughout the entire order lifecycle, keeping them informed of progress updates or any potential issues that arise.
- Provide exceptional customer service by addressing customer concerns promptly and offering solutions that meet their needs.
- Optimized customer experience by delivering superior services.
- Evaluate customer needs and feedback to drive promptness and excellent delivery.
Supervisor of Operations
KCI Medical
05.2004 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Coordinated workflow among departments to optimize resource allocation and minimize downtime.
- Implemented process enhancements that improved overall productivity and streamlined operations.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Increased profit by streamlining operations.
Education
High School Diploma -
Brackenridge High School
San Antonio, TXCertification - Medical Assitant
San Antonio College
San Antonio, TX07-2002
Skills
- Customer/Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Time management
- Customer experience enhancement
- Product and service knowledge
Affiliations
- HEB
- FAVOR
- KCI/Acelity
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Independent Contractor
Self Employed Services
09.2023 - Current
Supervisor of Operations
KCI Medical
05.2004 - 05.2019
High School Diploma -
Brackenridge High School
Certification - Medical Assitant
San Antonio College
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