Maria Hall
Honolulu,HI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to secure a full-time position that offers experience in the restaurant industry. Provides strong interpersonal skills, excellent time management, and superb problem-solving skills to any workspace. Motivated individual with strong work ethic and ability to function independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker. Willing to take on any task to help team succeed. Reliable and dedicated team player with hardworking and resourceful approach to life. Empathetic in nature, easy to communicate with, and capable of creating a safe work space where all employees feel valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ISSA Certified Personal Trainer
Self Employed Services
10.2022 - Current
- Improved client fitness levels by developing personalized training programs tailored to individual needs and goals.
- Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
- Conducted regular client assessments to track progress, adjust goals, and maintain motivation levels.
- Led informative workshops on various health topics such as nutrition, stress management, or goal setting strategies.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Manager of Operations
SweetFrog Premium Frozen Yogurt
03.2019 - 10.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Military Police Officer
United States Navy, USN
09.2013 - 09.2018
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Education
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MIMaster of Arts - Women's Studies
University of Hawaii At Manoa
Honolulu, HI12.2024
Bachelor of Arts - English
Virginia Wesleyan College
Norfolk, VA12.2020
Skills
- Team Leadership
- Active Listening
- Time Management
- Attention to Detail
- Customer Service
- Decision-Making
- Community Relations
- Goal Setting
- Dependable and Punctual
- Reliable and Responsible
- Cooperative Attitude
- Flexible and Adaptable
Certification
- CPR Certified
- AED Certified
- ServSafe Certified
Timeline
ISSA Certified Personal Trainer
Self Employed Services
10.2022 - Current
Manager of Operations
SweetFrog Premium Frozen Yogurt
03.2019 - 10.2019
Military Police Officer
United States Navy, USN
09.2013 - 09.2018
High School Diploma -
Godwin Heights Senior High School
Master of Arts - Women's Studies
University of Hawaii At Manoa
Bachelor of Arts - English
Virginia Wesleyan College