Maria Hall

• In-bound call center customer service representative taking calls for 4 different hospital clients; maintained last 2 years in supervisor role
• Resolved patient complaints with empathy, resulting in increased loyalty and satisfaction for the clients serviced
• Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the clients alike
• Enhanced patient satisfaction by promptly addressing concerns merand providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
• Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
• Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
• Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Used variety of hand and power tools to complete tasks.
• Loaded and unloaded materials and equipment onto and off construction sites.

• Increased production efficiency by assembling components quickly and accurately.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Maintained high-quality standards with thorough inspections of assembled parts.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Completed durable assemblies and subassemblies with hand and power tools.
• Collaborated effectively with team members to meet production targets consistently.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
• Assembled components with minimal supervision, exceeding expected project milestones.

In bound call center customer service representative fielding calls with inquires/requests regarding 401(k) accounts

• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Implemented and developed customer service training processes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Sought ways to improve processes and services provided.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• In bound call center customer service representative fielding calls with inquires/requests regarding 401(k) accounts