Maria Surace
Inside Sales Account Manager
Aubrey,Texas
Summary
- Diligent Inside Sales Account Manager focused on building loyalty and long-term relationships with customers and teams to consistently reach sales targets. Skilled in data analysis, category adoption sales and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales and marketing strategies.
- As Inside Sales Manager throughout my professional carrier, I was responsible among others for the maintenance and growth of customer relationships and team performance in EMEA, Canada and Caribbean Islands, also in my role as Supervisor.
- With over two decades of professional experience in international sales and marketing, my extensive knowledge and proven skills in key areas such as new solutions based selling, customer onboarding, strategic account management, cross/upselling, category adoption, hardware and software
[saas] B2B/B2C sales helped me gaining new business and market share. - My multilingual communication skills in Italian, Spanish, English, German and English, allow me to excel in the international growth performance with partners by delivering an outstanding customer experience..
Overview
13
13
years of professional experience
Work History
Inside Sales Account Manager
Resideo
Remote
05.2022 - 06.2024
- Followed up regularly with clients to ensure satisfaction with ecosystem services provided.
- Was responsible for the whole leads and sales process cycle.
- Developed presentations for prospective customers outlining product features and benefits.
- Managed multiple accounts and pipeline simultaneously while meeting deadlines.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to partners during virtual meetings.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
Account Manager & Marketing Coordinator EMEA
Snap One [part of Resideo]
Remote
03.2020 - 05.2022
- Coordinated Snap One Go-To-Market strategy in Europe and the Middle East.
- Managed and enriched account relationships across Snap One’s core A/V, security, control, networking, and remote management products.
- Drove sales within the assigned regions and followed through on new business opportunities, supporting Snap One’s sales objectives and growth targets.
- Collaborated with marketing team to develop promotional materials for partners.
- Organized events such trade shows and webinars.
- Developed and implemented comprehensive marketing plans to increase brand awareness with partners.
- Coordinated with design teams to develop creative materials such as advertisements and press releases.
- Coordinated and proofed content in accordance with established brand guidelines on local case studies.
- Created promotional campaigns to drive sales of new products or services with newsletters.
- Cultivated long-term relationships with existing clients through consistent communication.
- Implemented and coordinated new onboarding plans for partners
Sales Manager
SIEDA
Kaiserslautern
05.2019 - 02.2020
- Managed and expanded SIEDA SAAS Software Product business.
- Developed and optimized reporting, forecasting, and analysis tools to enhance revenue growth.
- Successfully created effective lead management cycle.
- Worked with cross-functional teams to achieve goals.
Inside Sales Supervisor
Fedex Trade Networks
Frankfurt Am Main
08.2018 - 04.2019
- Led a team of Inside Sales Account Representatives in coordinating daily tasks, emphasizing on maintaining current customers and achieving revenue objectives.
- Tracked, measured, and provided reporting on team Service Quality Indicators (SQI s) and Key Performance Indicators (KPI s).
- Provided departmental training. Conducted regular team meetings.
- Responsible for managing outsourced outbound sales campaigns aimed at generating new B2B business.
International Inside Sales Manager EMEA
Senstar
Remote
09.2016 - 08.2018
- As a liaison between marketing and internal development departments, I ensured brand consistency for intelligent Video Management (IVM) products and services to achieve sales goals.
- Distributors support by developing strategic and tactical marketing programs and coordination of deadlines for product launches across departments and markets.
- Solution presentation and processing of worldwide orders [hardware - software licenses].
- Continually strengthened both B2B and B2C relationships by ensuring culture of open communication among teams and partners.
Inside Sales Manager Malta & Italy
MOBOTIX
Kaiserslautern
09.2011 - 09.2016
- Business growth and customer relationship development offering IP network camera technology and commercial-grade Ethernet security cameras for the industrial marketplace.
- Organization of regional trade fairs, as well as training and marketing events with distributors and partners.
- Administration of training budget and coordination of regional sales force.
- I increased turnover and consistently reached demanding KPIs, recognized with bonus for exceeding sales goals.
- Developed successful marketing campaigns to support business channel and vertical markets.
- Delivered exemplary service and consistently resolved issues at point of contact, resulting in high satisfaction and retention rates.
Education
Certificate - Social Media Manager
ILS Germany
Remote, Germany04-2018
Certificate - Certified Call Center Manager
ILS Germany
Remote, Germany09-2014
GED -
Hochschule Kaiserslautern
Kaiserslautern, RP04-1999
Linguistic High School Diploma - Languages
Linguistic High School Blaise Pascal
Italy06-1994
Skills
- Pipeline Management
- Account planning
- Goal-oriented mindset
- Empathy and Rapport Building
- CRM software proficiency
- Cross-selling techniques
- Up-selling strategies
- Product branding
Affiliations
- I support cultural exchange between United States and Europe in my free time, through international exchange programs for young people.
- Engaged in various sport activities
Languages
German
First Language
Italian
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Inside Sales Account Manager
Resideo
05.2022 - 06.2024
Account Manager & Marketing Coordinator EMEA
Snap One [part of Resideo]
03.2020 - 05.2022
Sales Manager
SIEDA
05.2019 - 02.2020
Inside Sales Supervisor
Fedex Trade Networks
08.2018 - 04.2019
International Inside Sales Manager EMEA
Senstar
09.2016 - 08.2018
Inside Sales Manager Malta & Italy
MOBOTIX
09.2011 - 09.2016
Certificate - Social Media Manager
ILS Germany
Certificate - Certified Call Center Manager
ILS Germany
GED -
Hochschule Kaiserslautern
Linguistic High School Diploma - Languages
Linguistic High School Blaise Pascal
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