Maria Hansen
Port Orchard,WA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in a pivotal role. Effective communication, adaptability, and reliability make me well-suited for fast-paced environments. Proven capabilities in managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Multitasking abilities, problem-solving skills, and commitment to maintaining a welcoming atmosphere set me apart from others in my field.
Overview
20
20
years of professional experience
Work History
Front Desk Agent/Night Auditor
Best Western
06.2018 - 06.2022
- Greet Guests upon checking in; process Credit Card or Cash transactions; run Daily Reports for Audit; ensure Guest amenities are replenished; distribute receipts for departures; balance cash register and count till upon start of shift to end of shift
- Perform security checks throughout the hotel during my Shift
- Prepare for the next shift and assist in the preparations of breakfast for the Breakfast Coordinator
Front Desk Agent/Night Auditor
Holiday Inn Express
01.2017 - 06.2018
- Greet Guests upon checking in; process Credit Card and/or Cash transactions; run Daily Reports for Audit; ensure Guest amenities are replenished; distribute receipts for departures; balance cash register and count till upon start of shift to end of shift
- Perform security checks throughout the hotel during my Shift
- Prepare for the next shift and ensure the breakfast area and reception areas are clean and maintained
Administrative Assistant
Manpower & Associates
11.2012 - 12.2012
- Perform Administrative support to the Administrative Department such as: Front Office Reception - meet and greet the public and direct them to their destination; set up conference room and conference calls; set up vehicle reservations; process and deliver incoming and outgoing/interoffice mail; file Project Submittals, RFIs, and RFRs
- Assisted in several duties, as assigned
HR Administrative Assistant
08.2012 - 09.2012
- Administrative support in processing New Hires with orientation, uniforms; process and submit new hire background check and drug testing, ensure proper identification to be submitted for base pass access; create purchase orders and process vendor invoices; receive applications from potential candidates through website and refer applications to hiring manager; in charge of employee uniform inventory; job announcements postings; recruiting potential hires; prepare banners, giveaway promotional items for job fair events; input data on active/terminated personnel files; faxing; copying; scan documents; greet visitors/public; receive incoming calls, relay or transfer calls to staff; receive courier packages; process incoming and outgoing mail; schedule conference rooms for meetings and perform various duties, as assigned
HR Administrative Assistant
Robert Half
04.2012 - 06.2012
- Assistant to the Director of Human Resources with administrative tasks such as preparing new hire packets and creating new folders for each new hires; filing documents; updating personnel files; archive terminated employee files; faxing, copying, schedule interviews, and supported front office reception during breaks
Administrative Assistant
Kelly Services
10.2004 - 11.2011
- Upon receipt of document drawings by courier/email/US Mail to be logged and directed to engineer/CAD Technician
- Documented drawings in logbooks and filed accordingly to Project Number
Administrative Assistant
KPFF Consulting Engineers
01.2006 - 01.2009
- Provide a wide range of administrative services for staff, technically proficient, work independently, flexible, adaptable, self-motivated, and a team player; work and perform effectively in a moderately complex and demanding environment, while maintaining a professional attitude and demeanor
- Utilize various hardware software and web applications to perform daily administrative activities and assist staff; adhere to KPFF guidelines and procedures, created and redited documents and charts, as required; managed calendar(s) on a non-conflict basis being decisive and exercising sound business judgment; travel arrangements, travel expenses, knowledge of business expense challenges and guidelines
Administrative Assistant
Kelly Services/Pilkey Hopping & Ekberg, Inc.
04.2002 - 06.2003
- Assisted the Vice-President in handling all administrative tasks in the commercial insurance department such as; draft, proofread and finalize correspondence, memos; prepare liability certificates to be issued; handled customer calls and update information on their files; contact insured and verify coverage is up to date; preparing billing and invoices; process new and archive insured files; copy documents; process outgoing and receive incoming courier mail and packages; backup for receptionist during breaks
Education
Diploma - Typing, Photography, and General Academics
South Kitsap High School
Port Orchard, WACertificate of Completion - Clerk Typist Refresher Course, Business Applications
Bremerton Business College
Bremerton, WASkills
- Administrative Support
- Document Control
- Digital Files
- Customer Service
- Transcription
- Word Processing
- Front Office Reception
- Cash Handling
- Credit Card Transactions
- Batch Processing
- Invoicing
- Multi-Line Telephone systems
- Event Planner
- Conference Room scheduling
- Travel Arrangements
- Catering for company meetings
- New Hire Orientation
Timeline
Front Desk Agent/Night Auditor
Best Western
06.2018 - 06.2022
Front Desk Agent/Night Auditor
Holiday Inn Express
01.2017 - 06.2018
Administrative Assistant
Manpower & Associates
11.2012 - 12.2012
HR Administrative Assistant
08.2012 - 09.2012
HR Administrative Assistant
Robert Half
04.2012 - 06.2012
Administrative Assistant
KPFF Consulting Engineers
01.2006 - 01.2009
Administrative Assistant
Kelly Services
10.2004 - 11.2011
Administrative Assistant
Kelly Services/Pilkey Hopping & Ekberg, Inc.
04.2002 - 06.2003
Diploma - Typing, Photography, and General Academics
South Kitsap High School
Certificate of Completion - Clerk Typist Refresher Course, Business Applications
Bremerton Business College
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