Maria Hanze
Fort Lauderdale
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Insurance Operations Specialist
Progressive
Davie
05.2024 - Current
- Reviewed insurance claims for accuracy and completeness.
- Processed claims efficiently using company software systems.
- Educated clients on coverage options and policy terms during consultations.
- Collaborated with teams to improve operational workflows and efficiency.
- schedule inspection and assist with pain coordination when applicable.
- multiple software application simultaneously while maintaining quality and productivity standards
BDC Service Representative
AutoNation
Coconut Creek
07.2023 - 11.2023
- Assisted customers with service inquiries and appointment scheduling.
- Managed customer follow-ups to ensure satisfaction and retention.
- Maintained accurate records of customer interactions and transactions.
- Facilitated communication between technicians, sales personnel, and customers.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Explained warranty coverage to customers as needed.
Retail Sales Associate
AT&T
Davie
11.2021 - 07.2023
- Collaborated with team members to enhance customer satisfaction efforts.
- Educated customers on device features and service plans.
- Resolved customer complaints promptly and effectively.
- Conducted inventory checks to maintain stock levels and organization.
- Trained new associates on sales techniques and store procedures.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Debt Recovery Specialist
TeamHealth
Sunrise
11.2016 - 11.2021
- Managed patient and insurance accounts while ensuring strict HIPAA compliance.
- Maintained accurate records of all communications with patients and insurance providers.
- Resolved billing discrepancies and coordinated account resolutions efficiently.
- Maintained detailed electronic documentation and patient records.
- Negotiated payments while delivering compassionate customer service.
- Consistently achieved productivity and quality standards in fast-paced healthcare environments.
Customer Service Representative
Sixt Rent A Car
Fort Lauderdale
09.2015 - 11.2016
- Address any customer complaints or issues that may have arisen during the rental. Including resolving disputes over chargers or damages.
- Following up with customers to ensure that their concerns have been addressed, and that they are satisfied with the resolution
- Maintaining accurate records of all rental transactions and customer interactions
- Coordinating with other departments, such as the billing or maintenance departments to ensure that all the issues are resolved in a timely and efficient manner
- Providing feedback to management on any recurring issues or areas for improvement in the rental car process Handled customer inquiries, answered questions, and resolved problems in a timely manner
Reservation Specialist
Sixt Rent A Car
Fort Lauderdale
11.2014 - 09.2015
- Answering customer inquiries and providing information about rental car options rates and policies.
- Making reservations and ensuring accuracy of customer information
- Processing rental payments and issuing receipts
- Managing rental car inventory and coordinating with other rental car locations to fulfill customer requests
- Responding to customer calls for assistance with rental cars, including breakdowns, accidents, and other emergencies
- Dispatching tow trucks or other service providers to assist customers
- Coordinating with rental car locations to arrange for replacement, vehicles or other accommodations for customers
- Providing guidance and support to customers during stressful situations
- Maintaining accurate records of all roadside assistant calls and services providers
Education
High School Diploma -
Hollywood Hills High
Hollywood, Fl06.2013
Licensed Aesthetician -
Kaizen
Pembroke Pines, FLSome College (No Degree) -
Broward College
Davie, FLSkills
- Bilingual in Spanish and English
- Data accuracy and document action
- Attention to detail
- Multitasking in fast-paced environments
- Remote work experience
- Organizational and time management skills
- Problem solving and conflict resolution
- Claims processing
- Information verification
- Proficient in Microsoft Office
- Policy requirements and eligibility assessment
- Research skills
- Active listening
- Eligibility determination
- Appointment scheduling
- Insurance coverage verification
- Adaptability and flexibility
- Account management
- Data entry
- Written communication
Languages
- English
- Spanish
Timeline
Insurance Operations Specialist
Progressive
05.2024 - Current
BDC Service Representative
AutoNation
07.2023 - 11.2023
Retail Sales Associate
AT&T
11.2021 - 07.2023
Debt Recovery Specialist
TeamHealth
11.2016 - 11.2021
Customer Service Representative
Sixt Rent A Car
09.2015 - 11.2016
Reservation Specialist
Sixt Rent A Car
11.2014 - 09.2015
High School Diploma -
Hollywood Hills High
Licensed Aesthetician -
Kaizen
Some College (No Degree) -
Broward College