Maria Harkness

Work History

Appointment setter

Hail 911

03.2020 - 01.2022

Executed outgoing calls from corporate sales lead pipeline
Made 50- 100 phone calls daily to establish first contact with potential customers and set meetings with salespeople

Caregiver

Parents Home

11.2017 - 04.2020

Assisted with self-administered medications.
Provided transportation to doctor's appointments.
Monitored vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Technical Recruiter

National Engineering Resources

01.2016 - 01.2017

Main priority is sourcing candidates for new job orders and enhancing established "resource pools" for target markets
Support new job orders by posting job descriptions, sourcing and screening candidates
Qualify incoming resumes and assign them to job orders as appropriate
Contact candidates and profile them in depth for interests, locations, assignment types, pay ranges and availability.
Sourced and selected applicants for technical positions within company.
Referred candidate resumes to customer account managers for evaluation and submission.
Interviewed candidates using different interview methods and approaches.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Sales & Business Development Manager

Chase Professionals

01.2015 - 01.2016

Contact area employers, learn what their hiring needs are, offer solutions or upgrade their staffs
Outside and phone sales calls to prospect for new accounts
Maintain current business accounts to continue to provide employees needed for their company

Business Travel Sales Manager

Eaglewood Resort & Spa

01.2008 - 01.2015

Actively selling room nights through outside sales calls, prospecting and site tours of the property
Identify and maintain constant communications with the hotel's key accounts and maintain relationships
Responsible for qualifying transient business, negotiate rates for transient accounts
Partner with Third Party internet managers and build relationships
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Organized promotional events and interacted with community to increase sales volume.
Prepared and implemented strategic growth plans for territory based on company goals and expectations.

Account Executive

Leader Express, Inc

01.2007 - 01.2008

Built and strengthened relationships with new and existing accounts to drive revenue growth.
Follow shipment from origin to destination provided back up support, mentoring and training of new employees
Managed and ordered office supplies.

Business and Group Sales Manager

Sofitel, Hare

01.2004 - 01.2007

Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.

Business Travel & Group Sales Manager

Crowne Plaza-The Sliversmith

01.2004 - 01.2007

Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Responsible for outside sales calls to new clients as well as maintain current accounts,
Prospect for new accounts, work with National Sales Managers on global accounts, handle all aspects of transient RFP process.

Sales Manager

Doubletree Guest Suites

01.2003 - 01.2004

Actively selling room nights through outside sales calls, prospecting and site tours of the property
Identify and maintain constant communications with the hotel's key accounts
Responsible for qualifying group and transient business, negotiate rates for transient accounts, book and detail both group and social markets and handle all aspects of the RFP process

Director of Sales

Homestead Studio Suites, Schaumburg

01.2002 - 01.2003

Responsible and accountable for direct sales efforts and providing sales training to three area properties.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Established ambitious sales targets, managed deployment strategies and developed market plans to capitalize on every revenue opportunity.
Managed and motivated sales team to increase revenue

Director of Sales

Homewood Suites by Hilton

01.2001 - 01.2002

Provide leadership and ongoing training of sales team, development of marketing plan, setting goals that are specific and measurable, manages hotel inventory and rate plans, review revenue, pace and denials reports to maximize revenue, sales training of all hotel employees.

Sales Manager

Westin O'Hare

01.2001 - 01.2001

Prospecting and cold calls, establish and maintain close contact with accounts to build relationships.
Responsible for coordinating and finalizing meeting, banquet and housing requirements, review incoming leads and analyze group business appropriate for hotel
Responsible for the maintenance of key accounts, generate proposals for groups, perform site inspections, negotiate and prepare contracts, consistently up sell food and beverage.

Front Office Manager

Doubletree Club, Inn

01.1996 - 01.1999

Responsible for the successful operation of the Front Office, PBX, Guest Service, Night Audit and Reservations departments, responsible for hiring, training, supervising, and counseling all front office staff
Resolve Guest service concerns.

Sales Manager and Front Office Manager

Doubletree By Hilton

01.1991 - 01.1999

Achieving sales and profitability goals for the corporate and association markets by implementing sales programs, and working with new and existing clients to ensure quality service,
Assumed responsibility of Director of Sales during a maternity leave.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Onboarded new employees with training and new hire documentation.

Summary

Overview

Work History

Appointment setter

Caregiver

Technical Recruiter

Sales & Business Development Manager

Business Travel Sales Manager

Account Executive

Business and Group Sales Manager

Business Travel & Group Sales Manager

Sales Manager

Director of Sales

Director of Sales

Sales Manager

Front Office Manager

Sales Manager and Front Office Manager

Education

Some College (No Degree) - Hospitality

Diploma - Travel

Skills

Additional Information

Languages

Timeline

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