Maria Harmadi
Food & Beverage Director
Summary
Dynamic professional offer 24 years of experience in food and beverage operation. With operational efficiency and skilled in budget management. Passion for providing quality products and service to customers. Driven leader with strong problem-solving and resolution ability. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Food and Beverage Director
Princess Cruises
12.2019 - Current
- Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Hotel Controller
Princess Cruises
09.2017 - 04.2019
- Conducting departmental audits, spot checks, cash-flow audits. Ensured compliance with inventory control measures within stores. Accurately maintaining audit checklists and submitting it on timely manners.
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
Inventory Manager
Princess Cruises
07.2013 - 05.2017
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
Food Manager
Princess Cruises
05.2012 - 07.2013
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Optimized the dining experience for customers by addressing concerns promptly and professionally, resulting in improved online ratings.
Bar Manager
Princess Cruises
06.2008 - 04.2011
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Increased revenue with creative marketing initiatives and promotional events.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Assistant Manager - Food and Beverage
Princess Cruises
08.2007 - 02.2008
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensuring Public Health and safety measures are in place
Junior Assistant Manager - Food and Beverage
Princess Cruises
01.2005 - 08.2007
- Collaborated with senior management to address operational challenges and develop creative solutions for improvement.
- Cultivated a team-oriented atmosphere that encouraged collaboration towards achieving common goals among employees at various levels within the organization.
- Enhanced team productivity by implementing efficient work schedules and task delegation.
Restaurant Waiter
Princess Cruise
12.2002 - 10.2004
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Junior Waiter
Princess Cruise
11.2001 - 04.2002
- Strengthened communication skills through daily interactions with both guests and restaurant staff.
- Resolved guest complaints professionally, working efficiently to address concerns and maintain a positive dining environment.
- Balanced multiple responsibilities including serving guests, processing payments, and maintaining clean work spaces during high-volume periods.
- Demonstrated adaptability by quickly learning new menus or adapting to changes in existing ones.
Buffet Steward
Princess Cruises
11.2000 - 11.2001
- Provided exceptional customer service by promptly addressing guest inquiries and concerns, fostering a positive dining environment.
- Enhanced customer satisfaction by efficiently managing the buffet line and ensuring a constant supply of fresh food items.
Education
High School Diploma -
05.2001 -
Skills
Hospitality Management
Timeline
Food and Beverage Director - Princess Cruises
12.2019 - Current
Hotel Controller - Princess Cruises
09.2017 - 04.2019
Inventory Manager - Princess Cruises
07.2013 - 05.2017
Food Manager - Princess Cruises
05.2012 - 07.2013
Bar Manager - Princess Cruises
06.2008 - 04.2011
Assistant Manager - Food and Beverage - Princess Cruises
08.2007 - 02.2008
Junior Assistant Manager - Food and Beverage - Princess Cruises
01.2005 - 08.2007
Restaurant Waiter - Princess Cruise
12.2002 - 10.2004
Junior Waiter - Princess Cruise
11.2001 - 04.2002
College of Commerce And Economics in Catering - High School Diploma,
05.2001 -
Buffet Steward - Princess Cruises
11.2000 - 11.2001