Summary
Overview
Work History
Education
Skills
Timeline
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Maria Harris

Maria Harris

Bessemer,AL

Summary

Dynamic sales professional with a proven track record at HGH Hardware, adept in CRM software and exceptional customer service. Skilled in developing relationships and strategic planning, consistently exceeding sales targets. Demonstrates outstanding problem-solving and rapport-building abilities, contributing to significant business development and client retention.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Pierce-Taber
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.

Territory Manager - Sales and Service

DM Supplies
10.2022 - Current
  • Optimized inventory management by closely monitoring stock levels and forecasting future demand.
  • Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
  • Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
  • Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
  • Improved customer satisfaction by providing exceptional product knowledge and technical support.
  • Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.

Territory Manager - Sales and Service

HGH Hardware
01.2014 - 10.2022
  • Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
  • Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
  • Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
  • Improved customer satisfaction by providing exceptional product knowledge and technical support.
  • Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
  • Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
  • Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
  • Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
  • Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Attended trade shows and industry events to promote company products and services.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.

Education

Interior Design

Jefferson State Community College
Birmingham, AL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Client service
  • Conflict resolution
  • Complex Problem-solving
  • Sales strategies
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Strategic planning
  • Sales development
  • Building rapport
  • Sales goals attainment
  • Business development
  • Sales forecasting
  • CRM software proficiency
  • Client retention strategies
  • Upselling and cross selling

Timeline

Territory Manager - Sales and Service

DM Supplies
10.2022 - Current

Territory Manager - Sales and Service

HGH Hardware
01.2014 - 10.2022

Sales Associate

Pierce-Taber

Interior Design

Jefferson State Community College

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Maria Harris