Maria Harris
St. Claire Inc
Novi,MI
2
Languages
17
years of professional experience
Detail-oriented professional with over a decade of experience in customer service and production. Demonstrates effective communication and adaptability in fast-paced environments while maintaining a strong focus on deadlines. Experienced in implementing OSHA-compliant Lockout/Tagout signage. Combines strategic thinking with practical skills to drive efficiency and enhance organizational performance.
Work History
Production of Safety Signage
11 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Customer Service Representative
5 Years 9 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted clients in understanding insurance products, enhancing their overall experience.
- Managed policy renewals and adjustments, ensuring compliance with company standards.
- Streamlined claims processing procedures to enhance accuracy and reduce turnaround time.
- Led initiatives to improve client retention through proactive communication strategies.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Set up customer payment plans to cover annual policies and renewals.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Education
High School Diploma - Nursing
- 3.78 GPA
Skills
Safety awareness
Attention to detail
Problem resolution
Time management
Organization and time management
Multitasking
Quality assurance
Production efficiency capabilities
Task management
Effective communication
Active listening
Problem-solving
Technical communication
Organizational management
Computer skills
Friendly
positive attitude
Verbal communication
Languages
Spanish
Limited Working
Tagalog
Full Professional
Timeline
Production of Safety Signage
St. Claire Inc
02.2015 - CurrentRead More
Insurance Customer Service Representative
Golden Insurance Agency
05.2009 - 02.2015Read More
Henry Ford College
High School Diploma from Nursing
Read More