Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Financial Specialist
GEICO, Government Employees Insurance
09.2017 - Current
Developed comprehensive financial models for forecasting, budgeting, and performance tracking purposes.
Coordinated annual budgeting process across all business units while ensuring alignment with corporate strategic priorities.
Assisted clients with budgeting and cash flow management.
Handled confidential and sensitive information with discretion and tact.
Processed travel expenses and reimbursements for executive team and senior management group.
Served as liaison between departments to facilitate effective communication throughout company.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Answered high volume of phone calls and email inquiries.
Screened calls and emails and responded accordingly to support executive correspondence.
Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Facilitated training and onboarding for incoming office staff.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Filed paperwork and organized computer-based information.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Updated and maintained confidential databases and records.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Promoted team productivity by keeping supplies organized and well-stocked.
Secretary to Vice President REFM
GEICO, Government Employees Insurance
03.2014 - 09.2017
Ensured a professional image for the Vice President by proofreading documents for accuracy, consistency, and adherence to company standards.
Enhanced executive efficiency by managing the Vice President''s calendar, scheduling appointments, and coordinating travel arrangements.
Maintained a well-organized office environment conducive to productivity by managing supplies, equipment, and workspace arrangements.
Effectively managed incoming correspondence for prompt executive action by screening calls, emails, and postal mail while prioritizing urgent matters.
Fostered a positive company culture through coordination of employee engagement activities on behalf of the Vice President's office.
Expedited decision-making processes by presenting accurate and timely information to the Vice President in easily digestible formats.
Optimized executive workflow with proactive anticipation of needs including document preparation, equipment setup, and meeting materials coordination.
Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
Organized and updated schedules for executives.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Screened personal and business calls and directed to appropriate party.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed invoicing and payment processing operations.
Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Reviewed invoices for accuracy and completeness prior to issuing payments.
Administrative Assistant
GEICO, Government Employees Insurance
05.2007 - 03.2014
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
Confirmed appointments and interviews with job candidates.
Reached out to new hires to check for issues and welcome to company.
Facilitated a smooth onboarding process for new employees by preparing offer letters, coordinating start dates, and conducting orientation sessions.
Helped coordinate travel arrangements for employees attending conferences or off-site meetings.
Ensured seamless communication between candidates, hiring managers, and recruiters during all stages of the recruitment process.
Coordinated schedules to arrange management interviews with applicants.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
Supported executive staff with travel arrangements, calendar management, and other administrative tasks as needed.
Secretary to Director of Compensation
GEICO
04.2006 - 05.2007
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing, and filing documents.
Prepared and updated job description to accurately reflect roles, responsibilities, and necessary skills for successful performance in each position.
Resident Concierge
Bozzuto
Washington, DC
10.2022 - Current
Streamlined front desk operations for increased efficiency and improved customer service.
Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
Collaborated with property management team to address any concerns or requests from residents promptly.
Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Commercial Insurance Sales Representative at GEICO, Government Employees InsuranceCommercial Insurance Sales Representative at GEICO, Government Employees Insurance