Maria Hassett
Barrington,RI
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Will work full or part time.
Overview
2025
2025
years of professional experience
Work History
OTHER:
•Dog/Cat Watching •Babysitting •House Watching •Instacart
Sales Coordinator
The M Hotel
01.2024 - 12.2024
- Coordinated room assignments for large groups, ensuring a seamless check-in experience for guests.
- Enhanced guest satisfaction by effectively managing all aspects of group reservations.
- Maintained accurate records of all group bookings, payments, check outs and correspondence using HotelKey software.
Hotel Front Desk Agent and Receptionist
Courtyard By Marriott
04.2023 - 09.2023
- Answer incoming calls and questions about guests' needs in-person and online regarding
room bookings, room rates, amenities, available rooms, rewards programs, and special
requests. - Register new guests, recorded information and inputted data into internal system, updated
room capacities and vacancies - Thrived to oversee and organized calendar to schedule reservations and monitor cancellations.
Front Desk Agent and Guest Service Representative
Buffalo Niagara Marriott
08.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Stocker
Christmas Tree Shop
08.2021 - 01.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Followed orders precisely for correct items, sizes and quantities.
- Unloaded items from truck to be displayed
Front Desk Clerk
Staybridge Suites Hotel
01.2019 - 01.2020
- Greeted Guests and Visitors in a friendly manner
- Prepared and cleaned up food for breakfast and dinner buffet
- Used internal software to process reservations, check-ins and check-outs.
Education
Some College (No Degree) - Hotel / Restaurant Management Courses
Erie Community College
High School Diploma -
Moorestown High School
05.2017
Skills
- Excellent Communication
- Dependable and Responsible
- Strong enthusiasm
Timeline
Sales Coordinator
The M Hotel
01.2024 - 12.2024
Hotel Front Desk Agent and Receptionist
Courtyard By Marriott
04.2023 - 09.2023
Front Desk Agent and Guest Service Representative
Buffalo Niagara Marriott
08.2022 - 01.2023
Stocker
Christmas Tree Shop
08.2021 - 01.2022
Front Desk Clerk
Staybridge Suites Hotel
01.2019 - 01.2020
High School Diploma -
Moorestown High School
OTHER:
•Dog/Cat Watching •Babysitting •House Watching •Instacart
Some College (No Degree) - Hotel / Restaurant Management Courses
Erie Community College