Maria Hazard
Patient Service Representative
Summary
Accomplished Patient Service Representative with a proven track record at Advocate Aurora Healthcare, enhancing patient satisfaction through streamlined appointment scheduling and meticulous attention to confidentiality. Skilled in medical terminology and customer service, I excel in multitasking and fostering trust, significantly improving patient outcomes. Fluent in Spanish, I adeptly manage diverse patient needs with empathy and efficiency.
Overview
28
28
years of professional experience
Work History
Patient Service Representative II
Advocate Aurora Healthcare
2011.07 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Office Assistant
Zion Clinic
2003.07 - 2011.08
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted the providers with various forms completion.
- Acted as a liaison between the providers and the attorneys in setting up depositions.
- Reviewed files, records and other documents to obtain information to respond to medical record requests.
- Assisted with onboarding of new employees.
Insurance and Billing
Zion Clinic
1996.09 - 2001.06
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and solved account and billing discrepancies.
- Contacted insurance companies and submitted appropriate information necessary to process claims.
- Posted insurance payments to correct accounts.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
- contacted insurances and submitted proper information needed to get prior authorizations for referrals.
Education
Certification - Medical Billing Specialist
College of Lake County
Grayslake, IL 2001.05 -
Skills
Patient confidentiality
Customer Service
Medical terminology knowledge
Multitasking and Organization
Referral Coordination
Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative II
Advocate Aurora Healthcare
2011.07 - Current
Office Assistant
Zion Clinic
2003.07 - 2011.08
Certification - Medical Billing Specialist
College of Lake County
2001.05 -
Insurance and Billing
Zion Clinic
1996.09 - 2001.06