Summary
Overview
Work History
Education
Skills
Timeline
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Maria Heckman

Laingsburg

Summary

Dynamic and resourceful professional with a proven track record at Main Bar and Grill, excelling in multitasking and customer feedback resolution. Adept at enhancing customer satisfaction and fostering teamwork, I bring strong problem-solving skills and a typing speed of 70 WPM to deliver exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server/Barback

Main Bar and Grill
Ovid
11.2023 - Current
  • Resolved operational issues in absence of supervisory staff.
  • Managed multiple tables efficiently during busy service periods.
  • Maintained exceptional customer service standards in fast-paced environment.
  • Enhanced customer satisfaction through prompt resolution of feedback.
  • Trained new employees on company policies to ensure compliance.
  • Managed incoming calls, assisting customers with orders and relaying messages.
  • Oversaw multiple tables during peak service periods to ensure seamless operations.

Server/Barback

Swanny's Rainbow Inn
Perrinton
10.2022 - 11.2023
  • Successfully multitasked by serving multiple groups simultaneously, ensuring customer satisfaction, keeping drinks full, and accurately taking orders.
  • Processed transactions efficiently, verified IDs for alcohol sales, and ensured accurate cash register handling.
  • Managed inventory and restocked service areas, bar, and kitchen to support operational efficiency.
  • Provided leadership and support to staff, fostering teamwork, and ensuring smooth operations throughout shifts.
  • Oversaw closing procedures, secured the establishment, and ensured readiness for the following day.
  • Managed multiple tables efficiently during busy service periods.
  • Provided excellent customer service in a fast-paced dining environment.

Clerical Support (AG Policy Support)

Farm Bureau Insurance
Lansing
04.2022 - 10.2022
  • Inputted and verified data in corporate systems, updating certificate holder information accurately.
  • Maintained daily, weekly, and monthly reports while adhering to processing guidelines.
  • Entered diary dates and modifications, generating loss run reports for distribution.
  • Directed customer phone calls to appropriate departments and extensions efficiently.
  • Utilized mainframe for daily data entry and system updates.
  • Managed daily email correspondence, ensuring correct removal of FS comment categories.
  • Contributed innovative ideas to enhance team performance and overall outcomes.

Teller

PFCU
Lansing
03.2021 - 12.2021
  • Greeted members professionally to create welcoming experiences.
  • Assisted clients with account inquiries and provided product information.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Processed various transactions, including withdrawals, deposits, and transfers.
  • Resolved discrepancies in member accounts through thorough analysis and research.
  • Cross-sold financial products to achieve service goals and enhance account offerings.
  • Verified member IDs and passcodes to ensure account security.
  • Educated members on online banking features for improved accessibility.
  • Maintained organized records by accurately filing documents and transactions.
  • Utilized Episys Quest Symitar program to process requests and safeguard funds.
  • Sorted incoming mail by size and destination for efficient processing.

Education

Diploma -

Pewamo-Westphalia High School
01.2015

Skills

  • Proactive task management
  • Data entry
  • Customer feedback resolution
  • Multitasking ability
  • Problem-solving expertise
  • Self-sufficient
  • Quick learner
  • Typing speed: 70 WPM
  • Microsoft Office proficiency
  • Google Suite proficiency
  • Office administration skills
  • Communication skills
  • Interpersonal management
  • Deadline-oriented work ethic
  • Independent work capability
  • Team collaboration skills
  • Adaptability and flexibility
  • Resourcefulness

Timeline

Server/Barback

Main Bar and Grill
11.2023 - Current

Server/Barback

Swanny's Rainbow Inn
10.2022 - 11.2023

Clerical Support (AG Policy Support)

Farm Bureau Insurance
04.2022 - 10.2022

Teller

PFCU
03.2021 - 12.2021

Diploma -

Pewamo-Westphalia High School

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Maria Heckman