Maria Helbig
Scottsdale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Professional / Assistant Manager
Greystar -Visconti and the Glen Apartments
04.2021 - Current
- Oversee leasing operations, manage traffic data, and achieve sales targets.
- Prepare leases, handle move-ins, renewals, transfers, and collections.
- Generate/edit delinquency reports, process billing, and resolve issues.
- Coordinate maintenance for make-readies, work orders, and inspections.
- Conduct unit walkthrough to post damage charges and ensure readiness.
- Assist property managers in budget development and financial reporting.
- Maintain detailed records of tenant interactions for effective communication.
- Tour property with prospective tenants, highlighting key features.
- Implement efficient screening processes to select qualified applicants.
- Improve resident retention rates through exceptional customer service.
- Oversee daily cash reconciliations, ensuring accurate financial reporting.
- Enforce company policies and handle disciplinary actions fairly.
- Boost employee morale by recognizing performance and celebrating accomplishments
Front Desk Manager/ Accounting Night Auditor
Doubletree Resort by Hilton
09.2016 - 04.2023
- Managed guest check-ins/outs, ensuring smooth operations and high customer satisfaction.
- Validated IDs, processed payments, and resolved billing errors.
- Achieved sales targets and established house accounts for large groups.
- Conducted nightly audits and closed books for financial accuracy.
- Responded to inquiries about reservations, hotel info, and guest concerns.
- Balanced accounts and ran daily reports.
- Oversaw daily cash reconciliations and front desk operations.
- Collaborated with housekeeping and maintenance for timely room readiness.
- Improved cost-efficiency by analyzing financial reports.
- Assisted in budget development to align with revenue goals.
- Controlled cash and credit card transactions to reduce errors.
- Demonstrated proficiency in reservation management software.
- Prepared end-of-shift reports for management review.
- Generated daily financial reports to track performance.
- Investigated auditing discrepancies by reconciling transactions.
Case Aide- Child Protective Services
Baio Enterprise
11.2016 - 08.2017
- Transported children for supervised visits, documented sessions for court use, ensuring compliance
- Oversaw child transportation and supervised visits, documented for legal purposes
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Education
Real Estate -
Scottsdale Community College
01.2024
Business Management -
Scottsdale Community College
01.2022
AOS -
WCUI
01.2013
Skills
- Accounting
- Critical thinking
- Analytical
- Leasing
- Team leadership
- Communication
- Housing communities
- Property Management
- Leasing and sales
- File Management
- Contract writing
- CRM Software
References
Ionian Lopez, Greystar, viscontiglenamgr@greystar.com, 480-949-1820
Certification
Contract writing
Dale Carnegie Sales certified
Timeline
Leasing Professional / Assistant Manager
Greystar -Visconti and the Glen Apartments
04.2021 - Current
Case Aide- Child Protective Services
Baio Enterprise
11.2016 - 08.2017
Front Desk Manager/ Accounting Night Auditor
Doubletree Resort by Hilton
09.2016 - 04.2023
Real Estate -
Scottsdale Community College
Business Management -
Scottsdale Community College
AOS -
WCUI
Contract writing
Dale Carnegie Sales certified
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