Maria Henao
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Receptionist/Appointment Scheduler
Claudia Esthetic And Beauty
12.2022 - 07.2023
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Resolved customer problems and complaints.
Restaurant Hostess
La Mordida Restaurant And Bar
04.2022 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Customer Service Associate
El Yipao Colombian Store
02.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Clearwater High School
Clearwater, FL04.2024
Skills
- Bilingual in Spanish and English
- Telephone Skills
- Front of house display creation
- Organization
- Cultural Awareness
- Active listening
- Dependable and Responsible
- Multitasking Abilities
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Appointment Scheduler
Claudia Esthetic And Beauty
12.2022 - 07.2023
Restaurant Hostess
La Mordida Restaurant And Bar
04.2022 - 11.2022
Customer Service Associate
El Yipao Colombian Store
02.2020 - 12.2020
High School Diploma -
Clearwater High School
Similar Profiles
Karina Mirzaeva MarcelinoKarina Mirzaeva Marcelino
Executive Manager at Esthetic And Beauty LabExecutive Manager at Esthetic And Beauty Lab
Nini VargasNini Vargas
Cosmetologist's Assistant (Seasonal) at Steffi Esthetic & BeautyCosmetologist's Assistant (Seasonal) at Steffi Esthetic & Beauty
Deqa AwilDeqa Awil
London Laser Clinics at Esthetic AssociatesLondon Laser Clinics at Esthetic Associates