Maria Hernandez
Carpentersville,Illinois
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Results-driven Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Overview
5
5
years of professional experience
Work History
Teller Service Representative
BMO Harris Bank
Carpentersville, Illinois
10.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
Server
Garlands Of Barrington
Barrington, IL
04.2018 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Deer Grove Animal Hospital
Palatine, IL
06.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts - Business Administration
Elgin Community College
Elgin, IL05.2023
High School Diploma -
Dundee Crown High School
Carpentersville, IL05.2020
Skills
- Transaction Error Identification
- Cash Supply Orders
- Currency Counting Machines
- Discrepancy Resolution
- Data Security and Validation
- Safe Deposit Box Oversight
- Cash Drawer Reconciliation
- Spanish Speaking
- Change Orders
- Cash Vault Auditing
Languages
Spanish
Native or Bilingual
Timeline
Teller Service Representative
BMO Harris Bank
10.2021 - Current
Receptionist
Deer Grove Animal Hospital
06.2021 - 10.2021
Server
Garlands Of Barrington
04.2018 - 11.2021
Associate of Arts - Business Administration
Elgin Community College
High School Diploma -
Dundee Crown High School
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