Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Maria Hernandez

Visalia,CA

Summary

I would like to pursue a career in customer service that offers encouragment, leadership, quality services, challanges and growth to helping others and myself achieve progress toward goals. I am a detail-oriented team player with organizational skills willing to take any added responsibilities and a positive attitude to meet team partnerships.

Overview

17
17
years of professional experience

Work History

Youth Development Specialist/Citizenship Educator

Safe Haven/NCAC
04.2015 - 11.2021
  • Maintained documentation and records of training activities and group events.
  • Delivered youth transitional assistance in areas of education, life skills and career development.
  • Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Helped clients navigate social services system and access needed resources.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Maintained internal database of service workers, participants, activities and other relevant details.

Receptionist

Radio KDNA
05.2014 - 08.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Home Care Provider

Angelina Cazares
12.2010 - 06.2011
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled client to support independence and well-being.
  • Assisted patient with personal requirements for housekeeping and grooming assistance.
  • Cooked tasty, nourishing meals for patient to promote better nutrition.
  • Kept close eye on behavior and emotional responses of client to address concerns and protect each person from harm.
  • Helped client maintain optimal health by overseeing medication administration and doctor's appointments.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.

Quality Control/Warehouse Sorter

E.W Brandt & Sons Inc.
06.2004 - 07.2006
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.

Education

High School Diploma -

Wapato High School
Wapato, WA
06.2000

Skills

  • Emotional Support
  • Educational Settings
  • Clerical Support
  • Homework Assistance
  • Group Dynamics
  • Positive Reinforcement Strategies
  • Operational Efficiency

Languages

English/Spanish
Native or Bilingual

Timeline

Youth Development Specialist/Citizenship Educator

Safe Haven/NCAC
04.2015 - 11.2021

Receptionist

Radio KDNA
05.2014 - 08.2014

Home Care Provider

Angelina Cazares
12.2010 - 06.2011

Quality Control/Warehouse Sorter

E.W Brandt & Sons Inc.
06.2004 - 07.2006

High School Diploma -

Wapato High School

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Maria Hernandez