Maria Hernandez
Kissimme
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Worked Gaylor Palm Resort
Special Events At The Convention Center
07.2022 - 02.2023
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Bakery Teacher at NUC- Florida Tecnhical College
01.2022 - 05.2022
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Developed lesson plans and adapted curriculum to meet individual needs of students
Disney Work PEO
Organization Of Special Events At Walt Disney Worl
08.2018 - 02.2022
- Collaborated in professional team to solve workflow issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Facilitated successful completion of projects from concept to launch.
Education
High School Diploma -
01.1987
Culinary Academy of the Americas
Julio 2007
Certified Culinary Administrator
Valencia College
August 2018- January 2022
intensive English Program (IEP)
University Ana G Mendez
December 2021- at the moment
Business Administration in Human Resources Management
Skills
- Product and Service Sales
- Process Transactions
- Travel Planning
- Special Events
Timeline
Worked Gaylor Palm Resort - Special Events At The Convention Center
07.2022 - 02.2023
Bakery Teacher at NUC- Florida Tecnhical College -
01.2022 - 05.2022
Disney Work PEO - Organization Of Special Events At Walt Disney Worl
08.2018 - 02.2022
School U N E - High School Diploma,
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