MARIA HERNANDEZ
Brea,CA
Summary
A dependable, ethical and well-organized candidate seeking for a full-time position as an administrative assistant. Bringing a positive attitude, an organized approach, excellent time management skills, and a desire to succeed in a fast-paced workplace to make a difference in office administrative procedures. As well as a willingness to take on extra duties to achieve team goals.
Overview
15
15
years of professional experience
Work History
Release of Information Coordinator
Axiom Professional Services., Inc
05.2018 - Current
- Analyze and maintains reports to ensure timely submission of records
- Use multiple internet databases / remote desktops to collect required documents
- Support colleagues in multi departments
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from clients ( Law offices and copy services)
- Incoming and outgoing phones calls / customer service
- Updated account information to maintain customer records.
Shift Leader
Carl's Jr
01.2009 - 09.2016
- Supervised employees to follow standards and policies – Paperwork and Operations Documents
- Resolved customer complaints and issues and offered thoughtful, and quickly solutions to maintain customer satisfaction.
- Operated office equipment
- Provided training and orientation to new staff – Internal Customer Service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Some College (No Degree) -
UEI
Anaheim, CAHigh School Diploma -
Canyon High School
Anaheim, CA07.2003
Skills
- Ability to multitask
- Competent in Microsoft Word, Excell and database management
- Excellent customer service
- Highly skilled in maintaining paper and paperless filing systems
- Clerical Support
- Administrative Support
- Dynamic and self-motivated
- Organized and detailed oriented
- Problem solver
- Handling Complaints
- Database Entry
- Bilingual ( Spanish and English)
Timeline
Release of Information Coordinator
Axiom Professional Services., Inc
05.2018 - Current
Shift Leader
Carl's Jr
01.2009 - 09.2016
Some College (No Degree) -
UEI
High School Diploma -
Canyon High School