Maria hernandez
Buford,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Junior associate
CVR associates inc
07.2021 - Current
- Played a key role in 3 of the country’s top 10 highest-producing Emergency rental assistance programs
- Created essential functions and technologies for program operations
- Participated in high-level leadership meetings to increase operational productivity
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Onboarded new employees with training and new hire documentation.
Analyst
CVR associates inc
07.2021 - 10.2021
- Generated reports detailing findings and recommendations.
- Gathered, organized, and input information into digital database.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provided administrative support to senior analysts and department professionals.
- Helped to plan, coordinate and oversee Emergency Rental Assistance and Section 8 projects.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
- Conducted workplace compliance training to reduce liability risks and operate effectively
Bilingual Customer Service Representative
CVR Associates Inc.
08.2020 - 07.2021
- Directed non-program related questions to the appropriate department
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Maintained and managed customer files and databases.
- Translated documents, forms and other materials from English to Spanish.
- Trained staff on operating procedures and company services.
Education
BBA - Business Management
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Duluth High School
Duluth, GA05.2018
Leadership Academy Certificate in Outdoor Education -
C5 Georgia Leadership Academy
07.2017
Skills
- Bilingual proficiency
- Yardi voyager
- Customer service
- Microsoft SharePoint
- Excel
- MS Office
- Employee Training
Languages
Spanish
Native or Bilingual
Timeline
Junior associate
CVR associates inc
07.2021 - Current
Analyst
CVR associates inc
07.2021 - 10.2021
Bilingual Customer Service Representative
CVR Associates Inc.
08.2020 - 07.2021
BBA - Business Management
Georgia Gwinnett College
High School Diploma -
Duluth High School
Leadership Academy Certificate in Outdoor Education -
C5 Georgia Leadership Academy
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