Maria Hernandez

Work History

Mountain View Healthcare Center

Mountain View , CA

2019.10 - 2022.03

Responsible for generating consistent admissions of appropriate to facility.
Coordinate admissions/referrals within facility.
Coordinate and facilitate with doctors, social workers, physical therapists, and case managers to maintain and increase building census.
Verifying patients stay dates and available Medicare and/or insurance days by running insurance eligibility.
Obtaining authorizations from insurance and working hand in hand with business office.
Helped patients with admissions process and adhered to state and federal laws.
Completed document faxing, bookkeeping and accurate filing.
Organized and participated in health fairs to raise awareness of organization's mission and services.
Coach, train, provide leadership to admissions assistant on internal systems and consultative.
Review referrals, accurately input patients information in database.
Conduct tours of facility to highlight services that meet patients needs.

Mountain view health care center

Mountain View , CA

2018.08 - 10/1/19

Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Scheduled and confirmed appointments and meetings for management team.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
Updated and recorded customer or client information to maintain accounts.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
Answered phone calls, provided information and connected callers to appropriate personnel.

Vera Whole Health

Reno

2023.03 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Scheduled and confirmed appointments.
Entered information into system to update status reports.
Updated patient and insurance data and input changes into company computer system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.