Maria Hernandez
Killeen,TX
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in . great at multitask Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Cashier Team Lead
Menos Mexican Restaurant
03.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led cashiers and associates in providing thoughtful customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Facilitated and logged store opening, closing, and shift changes.
Waitress Trainer
Taqueria Mexico
04.2014 - 02.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Supervisory Specialist
Khols Department Store
04.2009 - 10.2015
- Trained, coached and motivated staff to maintain high performance levels.
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Kept files, logs and records updated with latest information.
- Facilitated communication and increased work efficiency between [Type] and [Type] department team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
High School Diploma -
Killeen High School
Killeen, TX06.2009
Skills
- Flexible Schedule
- POS System
- Policy Enforcement
- Transaction Approvals
- Positive Attitude
- Team Leadership
- Heavy Lifting
- Cashier Training
- Customer Service
- Adaptability and Dependability
- Workflow Coordination
- Merchandise Stocking
- Retail Merchandising
- POS Systems
- Product Restocking
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
Menos Mexican Restaurant
03.2022 - Current
Waitress Trainer
Taqueria Mexico
04.2014 - 02.2019
Supervisory Specialist
Khols Department Store
04.2009 - 10.2015
High School Diploma -
Killeen High School
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