Summary
Overview
Work History
Education
Skills
Certification
Reading , Music , Gym
Additional Information
Languages
Timeline
Generic

Maria Hernandez

Downey,CA

Summary

Ambitious Accounting Assistant demonstrating strong background in employee expense management and vendor relations. Skilled in managing outstanding invoices to reduce payment time. Eager to fulfill role of increased responsibility to add value to dynamic accounting team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Instructional Paraprofessional

Stepping Stones Group
11.2023 - Current
  • Implemented behavior management strategies to maintain positive and focused classroom environment.
  • Assisted in collection of data to track student progress, using this information to adjust instructional strategies for optimal learning outcomes.
  • Utilized differentiated instruction methods to address diverse learning styles within classroom, promoting academic success for all students.
  • Monitored student progress through ongoing assessments and adjusted instructional strategies accordingly, resulting in more targeted support.
  • Supervised students during lunch periods, recesses, or other non-instructional times while maintaining safe environment for all children present.
  • Assisted with classroom setup and organization, maintaining efficient workspace conducive to learning for all students.
  • Supported students during small group instruction, reinforcing concepts taught by lead teacher.
  • Promoted self-advocacy skills among students by providing guidance and support during individual or group problem-solving exercises.
  • Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
  • Managed inventory of educational materials, ensuring necessary supplies were available for daily instruction.
  • Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
  • Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
  • Served as positive role model for students, demonstrating professionalism and dedication to their education at all times.
  • Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Provided support during classes, group lessons, and classroom activities.
  • Assessed student social, emotional, and academic needs to plan goals appropriately.
  • Provided support to help students with special needs learn and grow.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Shared important information with students concerning upcoming assignments and tests.

Import and Export Coordinator

United Transportation
08.2022 - 11.2023
  • Researched affordable transportation methods and performed safety audits on equipment.
  • Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Prepared and submitted reports on import and export activity to management.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Communicated with suppliers to reconcile invoice payments.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained payroll information by calculating, collecting and entering data.
  • Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Examined cargo and freight shipments to check goods' condition.

Transportation Accounting Assistant

Gateway Logistics
01.2020 - 08.2022
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Obtained necessary import and export licenses and permits for shipments.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Insured cargo against loss, damage or pilferage.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Use Trinium , Port Pro , Freight OA systems for tracking spreadsheets to monitor information about customers, shipments and business activities.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
  • Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Calculated weight, volume or cost of goods to be moved.
  • Negotiated with carriers to secure best possible rates for clients and control costs.
  • Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Implemented tracking and tracing software to improve shipment monitoring
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Worked with service providers to resolve issues and correct delays.
  • Coordinated schedules and communicated changes to customers.
  • Maintained operations in compliance with UIA regulations.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Assisted management with annual expense plans to strategically track income or revenue.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Coordinated with external auditors to resolve discrepancies.
  • Input financial data and produced reports using Blue Cargo .
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared financial statements to provide results of operations, financial position and cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.

Transportation Dispatcher & Accounting Assistant

K&P Trucking
03.2018 - 12.2019
  • Accurate decisions about ongoing operations.
  • Tracked shipments to ensure delivery on time and in excellent condition.
  • Ensured DOT regulations were met.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Reviewed daily delivery documents and orders and reported any errors found on delivery document.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in Los Angeles , San Pedro and Local Areas ..
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled and organized delivery routes.
  • Monitored and tracked dispatch communication systems.
  • Managed customer accounts and invoicing.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Developed and implemented customer service policies and procedures.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Developed and implemented strategies to streamline office operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.

Ecommerce

Fashion Nova
01.2016 - 12.2017
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Used Quickbooks to prepare bills of lading and shipping documents.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Executed month-end inventory counts to identify discrepancies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Initiated proof of delivery documents to trace lost shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Analyzed data to prepare reports and identify process improvements.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Education

No Degree - International Business Management

Cerritos College
Norwalk, CA

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
05.2009

Skills

  • Excel
  • Shipping and Receiving
  • Invoice Processing
  • Logistics functions
  • Shipping Documentation
  • Work Order Entry
  • Logistical Operations
  • Documentation Management
  • Customer Relations
  • Telephone Etiquette
  • Freight Forwarding
  • Team Collaboration
  • Documentation and Paperwork
  • Oral and Written Communications
  • Conflict Resolution Techniques
  • Tariff Coding System
  • Multitasking Abilities
  • Problem-Solving Abilities
  • Transportation Coordination
  • Vendor Relations
  • Attention to Detail
  • Cargo Shipment Weighing
  • Excellent Communication
  • Self Motivation
  • Active Listening
  • Interpersonal Skills
  • Professionalism
  • Organizational Skills
  • Problem-Solving
  • Invoicing
  • Adaptability and Flexibility
  • Documentation Preparation
  • Per-Diem & Chassis Dispute Experience
  • Demurrage Dispute and Solution
  • Knowledge of Terminals and Container orders Able to read and Communicate with shipping , Lines and ports

Certification

  • First Aid/CPR Certified

Reading , Music , Gym

Love to Interact with nature and the Beach . Love to hear music and read books of Empowerment and Success .

Additional Information

Certifications


  • Work Place Harassment ( U.S California , Employee , English and Spanish ) December 28,2023
  • Understanding and Addressing Challenging Behaviors , 12/02/2023
  • Child Abuse and Neglect Mandated Reporter Training , 2/1/2024
  • Introductory Behavior Support Training 2023-2024 , 12/03/2023
  • Bloodborne Pathogens, 02/1,2024
  • Blood Pathogens ( BBP) 12/13/2023
  • ACC, Assessing, Evaluating , and Application | Anytime | 12/10/2023
  • Basic IPM for Classroom and Office Environments , 02/6/2024
  • Best Pest Management Practices Around Children , 02/18/2024

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Instructional Paraprofessional

Stepping Stones Group
11.2023 - Current

Import and Export Coordinator

United Transportation
08.2022 - 11.2023

Transportation Accounting Assistant

Gateway Logistics
01.2020 - 08.2022

Transportation Dispatcher & Accounting Assistant

K&P Trucking
03.2018 - 12.2019

Ecommerce

Fashion Nova
01.2016 - 12.2017

No Degree - International Business Management

Cerritos College

High School Diploma -

Bell Gardens High School

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Maria Hernandez