Maria Hernandez
East Elmhurst,NY
Summary
Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, film crew management and innovative solution development. Committed to creating engaging and meaningful content for viewers.
Overview
3
3
years of professional experience
Work History
Patient Relations and Administrative Coordinator
M&M Services LLC
11.2020 - Current
- Spearheaded patient satisfaction initiatives, achieving a 90% patient attendance rate through effective communication and retention strategies
- Enhanced operational efficiency by managing inventory and optimizing supply ordering, saving the clinic significant costs monthly
- Enhanced digital presence by implementing a Google Business listing and a review incentive program, increasing online visibility and patient engagement
- Implemented a successful online review incentive program, significantly improving the clinic's digital presence and patient acquisition
- Developed monthly reports on patient visits and retention, providing actionable insights for clinic improvement
- Demonstrated leadership by overseeing and mentoring a team member, and delegating tasks to optimize clinic operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
Freelance Media Producer
Dominicanabroad LLC
06.2022 - 09.2023
- Led bookkeeping operations to streamline financial management
- Orchestrated press trips, fostering collaboration and content creation for partnership ads
- Innovated and conceptualized creative content ideas tailored to diverse partnerships
- Captured engaging travel videos and photographs, showcasing destinations authentically
- Expertly conducted travel research to provide insight into diverse destinations
- Authored compelling travel articles to captivate and inform the audience
- Sourced images to complement and elevate written content.
Education
Bachelor of Arts - Digital Communications And Media
Baruch College of The City University of New York
New York, NY01.2024
Skills
- Adaptability
- Attention to Detail
- Creative Thinking
- Customer Service Excellence
- Data Analysis
- Digital Literacy
- Financial Management
- Marketing Strategies
- Negotiation Skills
- Project Management
- Quality Control
- Strategic Planning
- Team Coordination
- Training and Development
- Coaching and Mentoring
- Office inventory management
Personal Information
Title: Communications & Client Relations Specialist
Travel
I traveled through 26 countries, immersing myself in diverse cultures worldwide and learning from each place I visited. This experience significantly developed and enhanced my adaptability and resilience, as well as my problem-solving and communication skills.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Freelance Media Producer
Dominicanabroad LLC
06.2022 - 09.2023
Patient Relations and Administrative Coordinator
M&M Services LLC
11.2020 - Current
Bachelor of Arts - Digital Communications And Media
Baruch College of The City University of New York