Summary
Overview
Work History
Education
Skills
Timeline
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Maria Hernandez

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Employee

Jars By Fabio Viviani
Fort Worth, TX
01.2024 - Current
  • Completed day-to-day duties accurately and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.

Shift Leader

Schlotzsky's Deli
Wichita, KS
10.2023 - 12.2024
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.

Shift Leader

Schlotzsky's Deli
Fort Worth, TX
04.2020 - 06.2023
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Positioned skilled staff in key areas throughout shift to optimize productivity.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Science - Forensic Science

Wichita State University
Wichita, KS
06-2027

Skills

  • Fluent in Spanish
  • Attention to Detail
  • Multitasking
  • Customer Relations
  • Dependable and Responsible
  • Customer Service
  • Analytical and Critical Thinking
  • Social Perceptiveness
  • Clerical Support

Timeline

Employee

Jars By Fabio Viviani
01.2024 - Current

Shift Leader

Schlotzsky's Deli
10.2023 - 12.2024

Shift Leader

Schlotzsky's Deli
04.2020 - 06.2023

Bachelor of Science - Forensic Science

Wichita State University

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Maria Hernandez