Maria Hernandez
Pflugerville,TX
Summary
Sharp and energetic agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Providing exceptional service and assistance to clients. Enthusiastic professional, very fast adaptability to new policies to and work environment.
Overview
2
2
years of professional experience
Work History
Journeyman Electrician
Samsung Austin Semiconductor
09.2023 - Current
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Streamlined workflow processes by staying current with industry advancements, incorporating new technologies into daily operations when appropriate.
- Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
- Installed 120/208 volt systems and 347/600 volt systems.
- Demonstrated exceptional problem-solving skills in diagnosing complex electrical malfunctions and implementing effective solutions.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Troubleshot and repaired malfunctioning systems and components.
- Increased client satisfaction by consistently delivering high-quality designs that met budgetary guidelines and exceeded aesthetic expectations.
- Created detailed plans for construction projects within equipment specifications and budgeting.
- Verified construction documentation to meet client requirements and vision.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
Guest Services
Disney
03.2022 - 08.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of Science - Architectural Engineering
Rafael Urdaneta University
Maracaibo, Venezuela05.2020
Skills
- Customer Service
- Teamwork and Leadership
- Bilingual in Spanish and English
- Microsoft Office
- Customer Account Management
- Critical Thinking
- Dispute Resolution
- Research
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Journeyman Electrician
Samsung Austin Semiconductor
09.2023 - Current
Guest Services
Disney
03.2022 - 08.2023
Bachelor of Science - Architectural Engineering
Rafael Urdaneta University