Maria Hernandez
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Pizza Man
05.2012 - 03.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Teller
Wells Fargo
01.2017 - 03.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Berkmar High School
Lilburn, GA05.2014
No Degree - Medical Laboratory Technology
Maxwell High School of Technology
990 McElvaney Ln Lawrenceville, Ga 300405.2013
Skills
- Policy Implementation
- Team Leadership
- Customer Service
- Problem-solving aptitude
- Business Administration
- Operations Management
- Multitasking Abilities
- Active Listening
Certification
License - (2018-2023)(2024-2029)
- Certified Serv-Safe Manager
Serv-Safe Manager
Serv-safe is to educate food service workers about food safety. I am certified that I have sufficient knowledge about food safety and can teach others to monitor the safety of the food and to train the other employees about good food safety practices.
Timeline
Teller
Wells Fargo
01.2017 - 03.2018
Manager
Pizza Man
05.2012 - 03.2024
Berkmar High School
No Degree - Medical Laboratory Technology
Maxwell High School of Technology