Maria Hernandez
New Jersey,United States
Summary
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Centers for Neurosurgery, Spine, & Orthopedics
Wayne, New Jersey
06.2024 - Current
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assisted physicians in performing various procedures related to patient care needs.
- Scheduled evaluations and procedures for patients.
- Compiled and maintained medical charts and reports in complex digital databases.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated patient referrals to specialists and other healthcare services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Stayed current on community-based resources and services useful to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
Medical Receptionist
Nirvana Health Care
Newark, NJ
07.2023 - 06.2024
- Received and directed all communication courteously and consistently
- Adhered to HIPAA guidelines and office policy
- Phone calls were answered quickly and directed appropriately
- Greeted patients and visitors in a prompt, courteous, and helpful manner
- Conducted oneself in a friendly manner, by smiling, making direct eye contact, and making patients and visitors feel welcome and important
- Assisted patients with the sign-in process
- Responded promptly to patients' needs.
- Supported financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifying information on
- Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts
- Monitored general office supply inventory and equipment, including working with Team Members to determine their supply needs
- Notified
- Practice Manager, or designee, when supplies were low and initiated ordering of needed supplies and equipment
- Managed patient check-in process
- Consistently and courteously obtained and verified required demographic information (date stamp and/or copy insurance card)
- Collected copayment and any applicable balances; Verified insurance eligibility; Ensured appropriate referrals were obtained (specialty offices); Ensured patient completed appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately entered patient demographic information in billing/computer system
- Managed patient check-out process, ensuring the process was completed accurately and timely and in a friendly manner
- Check-out process included, but not limited to, reviewing charge slip, posting charges and payments into the system, collecting current and past due balance(s), scheduling future appointment(s)
- Promoted patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors
- Communicated potential patient satisfaction issues to the direct manager.
Neuro Diagnostic Technologist
Northward Behavioral Health, Nirvana Healthcare
Newark, NJ
07.2023 - 06.2024
- Collaborated with physicians, neurologists, and other healthcare professionals to plan and interpret neurodiagnostic testing.
- Participated in multidisciplinary team meetings to discuss patient cases and develop treatment plans.
- Contributed expertise in neurodiagnostic testing to enhance patient care and outcomes
- Conducted EEG tests to record and analyze electrical activity in the brain.
- Positioned electrodes on patients' scalps and adjusted equipment settings for optimal signal quality.
- Interpreted EEG waveforms and abnormalities to assist physicians in diagnosing neurological conditions.
- Administered nerve conduction studies to evaluate the function of peripheral nerves.
- Placed surface electrodes on specific areas of the body and applied electrical stimuli to measure nerve responses.
- Analyzed NCS results to assess nerve conduction velocity and identify abnormalities indicative of neuropathies.
- Prepared patients for neurodiagnostic procedures and provided clear instructions to ensure their comfort and cooperation.
- Monitored patients throughout testing procedures, ensuring their safety and well-being.
- Responded promptly to any patient discomfort or emergencies during testing sessions.
- Analyzed test results and prepared detailed reports summarizing findings for interpretation by physicians.
- Maintained accurate records of patient information, test parameters, and test results in electronic medical records systems.
- Communicated effectively with healthcare providers to convey test results and assist in patient management decisions.
- Performed Transcranial Magnetic Stimulation (TMS) procedures as part of the neurodiagnostic process
- TMS is a non-invasive technique used to stimulate specific areas of the brain using magnetic fields.
Restaurant Server
Mamajuanacafe
West New York, New Jersey
12.2022 - 07.2023
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Processed payments from customers using cash registers or POS systems.
- Recorded orders accurately into the Point of Sale system.
- Calculated charges, issued table checks, and collected payments from customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Part Time Accountant Assistant-Remote
Demario L Bell
Moreno Valley, California
06.2022 - 12.2022
- Conducted monthly, quarterly, and annual closings to ensure accurate reporting.
- Assisted with the preparation of annual budgets and forecasts.
- Assisted in the preparation of financial statements, reports and records.
- Generated quarterly reports for financial reviews.
- Coordinated timely payments from vendors, clients, and account holders.
- Prepared accurate financial statements in compliance with accounting principles.
- Assisted with budget preparation and monitoring financial performance against it.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Sales Representative
Vector
North Bergen, NJ
12.2021 - 07.2022
- Skills:
- Demonstrated excellent verbal communication skills to effectively present products and services to potential customers.
- Utilized strong listening skills to understand customer needs and preferences.
- Employed clear and concise written communication skills for email correspondence and sales follow-ups.
- Interpersonal Skills:
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- Built rapport and established relationships with customers.
- Displayed empathy and understanding to address customer concerns and objections.
- Maintained a positive attitude and enthusiasm to engage customers and create a memorable experience.
- Sales Skills:
- Persuaded and negotiated to close sales and achieve targets.
- Overcame objections and handled rejection professionally.
- Demonstrated confidence and resilience to thrive in a competitive sales environment.
- Time Management:
- Managed time effectively to prioritize tasks and meet sales quotas.
- Multitasked and efficiently handled multiple customer inquiries and follow-ups.
- Customer Service Orientation:
- Provided exceptional customer service before, during, and after the sales process.
- Went above and beyond to ensure customer satisfaction and loyalty.
- Product Knowledge:
- Demonstrated a comprehensive understanding of Vector Marketing's products and services.
- Educated customers on product features, benefits, and usage.
- Adaptability:
- Adapted to changing market conditions and customer needs.
- Learned and implemented new sales techniques and strategies.
- Teamwork:
- Worked effectively with team members and supported collective goals.
- Shared best practices and contributed to a positive team environment.
Engineering Assistant
JCORP, QUEENS
, NY
06.2018 - 08.2019
- Monitored progress of ongoing Engineering projects and reported any delays or challenges encountered.
- Ensured compliance with safety regulations, industry standards, and company policies.
- Conducted research on materials used in engineering projects.
- Investigated customer complaints regarding product quality or performance issues.
- Attended meetings with clients to discuss project requirements and timelines.
- Coordinated with vendors to obtain materials needed for Engineering projects.
- Gathered and evaluated data for validity, accuracy and completeness.
- Organized, analyzed and prepared technical data reports.
Education
Bachelor of Science - Behavioral NeuroScience, Psychology
Fairleigh Dickinson University
Teaneck, NJHigh School Diploma -
Kearny High School
Kearny, NJSkills
- Communication Skills:
- Courteously receiving and directing all communication
- Responding promptly to patients' needs
- Appointment Scheduling
- HIPAA Compliance
- New Hire Training
- Patient Care Coordination
- Scheduling
- Documentation
- Medical Terminology
- Proficient in Microsoft Word, Microsoft Excel
- Flexible and Adaptable
- Attention to Detail
- First Aid/CPR
Accomplishments
- BRAINSWAY DEEP TMS OPERATOR
- The Brainsway Deep TMS Operator helps with the treatment of depressive episodes in adult patients suffering from Major Depressive
- Disorder who failed to achieve satisfactory improvement from previous anti-depressant medication treatment in the current episode using
- BLS Provider : American Heart Association
- CPR Certified - Demonstrated proficiency in cardiopulmonary resuscitation techniques, ensuring the ability to administer emergency aid to individuals experiencing cardiac arrest or respiratory failure
- Bilungual Interpreter : Bergen Volunteer Medical Initiative
- Proficiency in interpreting between English, Spanish, and Portuguese facilitating effective communication between patients and healthcare providers at BVMI
- Active listening and clear verbal communication skills, paramount to accurately conveying messages between languages.
- Cultural competence and sensitivity to diverse backgrounds for effective interpretation while navigating cultural nuances and customs.
- Adaptability, problem-solving abilities, and the capacity to concentrate for extended periods, handling various contexts and overcoming communication challenges
- Upholding HIPPA, ethical standards, including confidentiality and impartiality
Languages
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Professional
French
Professional
Timeline
Patient Care Coordinator
Centers for Neurosurgery, Spine, & Orthopedics
06.2024 - Current
Medical Receptionist
Nirvana Health Care
07.2023 - 06.2024
Neuro Diagnostic Technologist
Northward Behavioral Health, Nirvana Healthcare
07.2023 - 06.2024
Restaurant Server
Mamajuanacafe
12.2022 - 07.2023
Part Time Accountant Assistant-Remote
Demario L Bell
06.2022 - 12.2022
Sales Representative
Vector
12.2021 - 07.2022
Engineering Assistant
JCORP, QUEENS
06.2018 - 08.2019
Bachelor of Science - Behavioral NeuroScience, Psychology
Fairleigh Dickinson University
High School Diploma -
Kearny High School
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