Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Hernandez

Gillette,WY

Summary

At Walmart, a diligent Personal Shopper, I excelled in customer service and organization, consistently meeting quality goals with high satisfaction ratings. Leveraging attention to detail and multitasking abilities, I enhanced shopping experiences, mentored new staff, and maintained a positive reputation, demonstrating significant professional growth and customer relations skills. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Outgoing and reliable with passion for helping others. Understanding of fashion trends and able to provide personalized recommendations. Committed to creating positive shopping experiences and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Personal Shopper

Walmart
06.2023 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Kept clients informed about upcoming sales and events, maximizing their opportunities to purchase desired items at discounted prices.
  • Recommended alternative products or options when specific items were out of stock or unavailable.

Education

High School Diploma -

Westwood High School
Gillette, WY
05.2023

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Flexible Schedule
  • Prioritizing Orders
  • Heavy Lifting
  • Upbeat and Outgoing Attitude
  • Time Management
  • Problem-Solving
  • Multitasking Abilities

Timeline

Personal Shopper

Walmart
06.2023 - 12.2023

High School Diploma -

Westwood High School
Maria Hernandez