Summary
Overview
Work History
Education
Skills
Timeline
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Maria Hernandez

Los Angeles,CA

Summary

Seasoned Office Medical Biller with strong background in healthcare administration and medical billing. Demonstrated ability in handling insurance claims, patient invoices, and payment processing with efficiency and accuracy. Known for solid understanding of medical coding, regulatory compliance, and office management tools. Significant impact made in streamlining billing processes and improving revenue collection in prior roles.

Overview

24
24
years of professional experience

Work History

FRONT OFFICE/Office Medical Biller

PENINSULA MEDICAL GROUP
ROLLING HILLS ESTATES , CA
05.2016 - Current
  • Greeted patients and visitors in a professional manner.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Scheduled appointments for patients and recorded all client data into the system.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Received payments from customers and processed credit card transactions accurately.
  • Prepared invoices for customers according to company procedures.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
  • Responsible for opening and closing the office on time each day.
  • Verified accuracy of billing statements prior to sending them out to customers.
  • Verified insurance coverage and eligibility for medical services rendered.
  • Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
  • Investigated denials from insurance carriers and resubmitted claims as needed.
  • Entered data into electronic billing system.
  • Answered inquiries from patients regarding their bills and payment plans.
  • Performed follow-up on unpaid or rejected claims with insurance providers.
  • Reconciled account balances when necessary due to incorrect payments or rejections from payers.
  • Provided customer service support to patients over the phone related to billing questions or concerns.

Shipping and Receiving Clerk

Zadro Products
Huntington Beach, CA
02.2005 - 04.2008
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Operated computers to access information related to shipping activities.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.

STORE MANAGER

AFFORDALBE PORTABLES
LONG BEAHC
01.2001 - 04.2003
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Planned special promotions or discounts based on market trends.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

MEDICAL BILLING AND CODING -

AMERICAN CAREER COLLEGE
Long Beach, CA
08-2016

GED -

WILSON HIGH SCHOOL
LONG BEACH
06-2000

Skills

  • Verbal Communication
  • Accounts receivable management
  • Collections Management
  • HIPAA Compliance
  • Claim submission
  • Patient Billing

Timeline

FRONT OFFICE/Office Medical Biller

PENINSULA MEDICAL GROUP
05.2016 - Current

Shipping and Receiving Clerk

Zadro Products
02.2005 - 04.2008

STORE MANAGER

AFFORDALBE PORTABLES
01.2001 - 04.2003

MEDICAL BILLING AND CODING -

AMERICAN CAREER COLLEGE

GED -

WILSON HIGH SCHOOL

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Maria Hernandez