Maria Hernandez
Stuart
Summary
Driven and personable with strong foundation in customer service and team collaboration. Understanding of food safety regulations and inventory management, complemented by skills in staff training and customer satisfaction. Focused on creating positive dining experience and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Sandhill Cove Retirement Living
10.2023 - 08.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Streamlined operations by implementing effective scheduling strategies for staff and balancing workload.
- Supervised food presentation and plating to enhance visual appeal.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Streamlined reservation process, incorporating online booking system that improved customer convenience and satisfaction.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
Lead Server/Bartender/ Hostess
Sandhill Cove Retirement Living
02.2019 - 10.2023
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Assisted guests with making menu choices and took note of special requests
- Trained new servers in restaurant procedures and customer service standards
- Supported servers and residents by preparing alcoholic and non-alcoholic drinks
- Delivered food orders to guest tables and worked to meet table needs
- Communicated special requests to the kitchen regarding food preparation and dietary restrictions
- Addressed the resident's concerns and complaints.
Food Preparation Kitchen Aide
John Smith Subs
02.2018 - 05.2018
- Weighed and portioned meat to prepare sandwiches
- Opened store and readied spaces for customers by cleaning and stocking
- Prepared ingredients and set up workstations for expected shift needs.
Education
High School Diploma -
Martin County High School
Palm City, Stuart, FLAssociate of Arts - Psychology
Indian River State College
Stuart, FLBachelor of Science - Human Services
Indian River State College
Ft. Pierce, FL04-2026
Skills
- Team player
- Multi-tasking skills
- Food service
- Liquor and wine service
- POS system operations
- Problem-solving
- Task delegation
- Kitchen staff supervision
- Food presentation
- Training
Languages
English
Spanish
Timeline
Food and Beverage Supervisor
Sandhill Cove Retirement Living
10.2023 - 08.2024
Lead Server/Bartender/ Hostess
Sandhill Cove Retirement Living
02.2019 - 10.2023
Food Preparation Kitchen Aide
John Smith Subs
02.2018 - 05.2018
Associate of Arts - Psychology
Indian River State College
High School Diploma -
Martin County High School
Bachelor of Science - Human Services
Indian River State College
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