Maria Hernandez
Wichita
Summary
Dynamic professional with a proven track record at Adventure Dental and Vision, excelling in customer service and relationship building. Adept at multitasking and organization, I streamlined operations and enhanced patient satisfaction. Skilled in inventory management and staff training, I consistently exceeded performance goals while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Vision Technician
Adventure Dental and Vision
02.2023 - 04.2024
- Collaborated with optometrists to ensure accurate prescription fulfillment for glasses and contact lenses.
- Streamlined vision center operations by maintaining accurate inventory and scheduling appointments efficiently.
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and following up on orders.
- Managed patient records diligently while adhering to confidentiality regulations outlined by HIPAA standards.
- Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
- Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
- Served as a liaison between patients, optometrists, labs, suppliers, insurance providers for seamless communication throughout the vision care process.
Retail Store Manager
Cricket Wireless
01.2022 - 02.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Store Manager
Metro by T-Mobile
05.2017 - 02.2023
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
Server
Da'Cajun Shak
08.2014 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Central Plains High School
Wichita, KS03-2025
West High School
Wichita, KSSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Bilingual
- Team leadership
- Staff training and development
- Relationship building
- Customer relations
- Complaint handling
- Payment processing
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Vision Technician
Adventure Dental and Vision
02.2023 - 04.2024
Retail Store Manager
Cricket Wireless
01.2022 - 02.2023
Retail Store Manager
Metro by T-Mobile
05.2017 - 02.2023
Server
Da'Cajun Shak
08.2014 - 04.2016
High School Diploma -
Central Plains High School
West High School
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