Maria Hernandez
Memphis,TN
Summary
Dependable, Reliable, and Equipped for any type of work environment. Serves customers effectively with attention to detail and hardworking approach. Plenty of work experience in different fields, with a drive and passion to learn.
Overview
8
8
years of professional experience
Work History
Operations Lead
Illumynt
Memphis, TN
02.2022 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed operational data to identify trends and implement strategic improvements.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Created reports on inventory activity, shortages, overages.
Warehouse Associate
Nike
Memphis, Tennessee
06.2021 - Current
- Examined and inspected products and boxes to meet picking specifications and quality standards
- Utilized computers and RF scanners to meet departmental productivity and accuracy standards
- Collected and packaged items to successfully fulfill orders
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Used internal system to track inventory and generate labels
- Organized warehouse areas for optimum accessibility and order
Customer Service Agent
UMRF FedEx
Memphis, Tennessee
12.2019 - 09.2020
- Connected with prospective, new, and established customers to assess and determine individual needs
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
Receiving Associate
Dollar Tree Distribution Center
Olive Branch, Mississippi
09.2017 - 11.2019
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Computed shipping, storage or demurrage charges using computer or price list.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Education
Bachelor of Science - Health Sciences, Psychology
University of Memphis
Memphis, TN05-2024
High School Diploma -
Southwind High School
Memphis, TN05-2018
Skills
- Inventory management
- Problem solving
- Project management
- Demand forecasting
- Self motivation
- Warehouse management
- Problem-solving aptitude
- Reliability
Volunteer Experience
- Lifeline Blood Drive, 09/17, Assisted with the blood drive by creating a smooth system for the blood collection., Helped distribute snacks for those who donated blood.
- Resurrection Catholic Church, 10/20, During covid, I assisted my church by distributing pantries to those in need.
Timeline
Operations Lead
Illumynt
02.2022 - Current
Warehouse Associate
Nike
06.2021 - Current
Customer Service Agent
UMRF FedEx
12.2019 - 09.2020
Receiving Associate
Dollar Tree Distribution Center
09.2017 - 11.2019
Bachelor of Science - Health Sciences, Psychology
University of Memphis
High School Diploma -
Southwind High School
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