Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Maria Hernandez

Maria Hernandez

Las Vegas,NV

Summary

Seasoned Food and Beverage Manager with strong background in overseeing operations of various dining establishments. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Notable success in improving operational efficiency while delivering superior quality services.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

19
19
years of professional experience

Work History

Front Desk Bilingal Medical Receptionist

First Person Care Clinic
Las Vegas, Nevada
09.2024 - 03.2025
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Primary Medical Office's Manager

Valley Oaks Medical Group
Las Vegas , NV
08.2022 - 03.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Directed recruitment, hiring, and training of new staff members.

Primary Medical Office Manager

Cano Health Care
Las Vegas, Nevada
07.2020 - 08.2022
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Implemented an electronic health record system that streamlined workflow across departments.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Participated in budgeting activities for the practice by analyzing cost trends over time.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Determined staffing requirements, interviewing, hiring and training new employees.

Food and Beverage In Room Dining Assistant Manager

The Palms Resort
Las Vegas , Nevada
02.2019 - 05.2020
  • Overseeing all aspects of daily room service and hotel operations, including order taking, serving, delivery, and set-up.
  • Followed health regulations regarding food preparation and handling procedures.
  • Recruiting, training, and supervising room service personnel.
  • Maintaining inventory levels of food and beverage supplies to optimize budget and revenue.
  • Assisting in managing other restaurants within the hotel as needed.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

VIP Butler Coordinator

The Cosmopolitan of Las Vegas
Las Vegas , Nevada
02.2014 - 03.2019
  • Ensure a seamless and personalized experience for high-value guests.
  • Including managing reservations, providing exceptional service, addressing guest requests, and acting as a liaison between the guest and various departments.
  • Handle all pre-arrival planning, special events coordination, and maintaining accurate records of VIP guest information.
  • Ensure efficient and prompt delivery of amenities and services, such as room upgrades, catering, arranging entertainment, transportation, and dining personalized requests.

Food and Beverage In Room Dining Manager

Red Rock Casino Resort & Spa
Las Vegas, NV
03.2006 - 12.2009
  • Ensured compliance with local health regulations and established safety procedures.
  • Analyzed financial data to identify areas where costs could be reduced while maximizing profits.
  • Provided guidance and support to staff members regarding menu items, serving techniques.
  • Assisted staff by serving food and beverages or bussing tables.
  • Reviewed menus regularly and made recommendations for changes based on customer preferences.
  • Organized special events such as holiday parties and wedding receptions in accordance with hotel policies.
  • Monitored food quality standards and maintained a safe working environment for staff and guests.
  • Prepared weekly reports on sales, inventory levels, cost control, and labor productivity.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

VIP Butler

MGM Resorts - Skyloft
Las Vegas, Nevada
03.2006 - 04.2007
  • Provided personalized, discreet, and high-quality service to VIP guests in the luxury settings of the resort.
  • Key responsibilities included anticipating guest needs, handling requests, and ensuring a seamless, memorable experience.
  • Assisting with planning and executing formal dinners, parties, and other events.
  • Coordinating with vendors, such as caterers, florists, and entertainment providers.
  • Chauffeuring guests, assisting with unpacking, packing, and wardrobe care.
  • Understanding different types of food and beverages, and their proper preparation and service.
  • Knowledge of formal etiquette and protocol for interacting with VIP guests, including royalty, and dignitaries.

Education

Master of Arts - Wine And Spirit Education

Court of Master Sommelier
04-2006

Skills

  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Customer service
  • Office administration
  • Team leadership
  • Front desk operations
  • Telephone etiquette
  • Budget management
  • Inventory control
  • Menu planning
  • Staff training
  • Event coordination
  • Communication skills
  • Problem solving
  • Table management
  • Food and beverage operations
  • Menu development
  • Wine pairing
  • Safe food handling
  • Multitasking Abilities
  • Restaurant operations
  • Catering management

References

References available upon request.

Education and Training

other

Timeline

Front Desk Bilingal Medical Receptionist - First Person Care Clinic
09.2024 - 03.2025
Primary Medical Office's Manager - Valley Oaks Medical Group
08.2022 - 03.2024
Primary Medical Office Manager - Cano Health Care
07.2020 - 08.2022
Food and Beverage In Room Dining Assistant Manager - The Palms Resort
02.2019 - 05.2020
VIP Butler Coordinator - The Cosmopolitan of Las Vegas
02.2014 - 03.2019
Food and Beverage In Room Dining Manager - Red Rock Casino Resort & Spa
03.2006 - 12.2009
VIP Butler - MGM Resorts - Skyloft
03.2006 - 04.2007
Court of Master Sommelier - Master of Arts, Wine And Spirit Education

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