Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
AdministrativeAssistant

Maria Hernandez

Leasing Consultant
Lewisville,TX

Summary

Highly skilled and results-driven Customer Service professional with over 5 years of experience in various industries. Proven track record of consistently providing exceptional service to customers, resolving complex issues efficiently, and exceeding performance goals. Strong communication skills, empathetic approach, and ability to thrive in fast-paced environments. Seeking to leverage my expertise to drive customer satisfaction and loyalty in a dynamic organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Crest Manor Apartments
04.2020 - Current
  • Meeting potential renters and guiding them on tours of available units
  • Following up on leads for potential renters
  • Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
  • Preparing leasing documents for potential renters using property standards and regulations
  • Handling the collection of rent payments, security deposits and application fees
  • Keeping residents informed of any changes to rental agreements or upcoming property issues
  • Building a rapport with current tenants to give them personalized service
  • Keeping an eye on community facilities such as mailrooms, fitness centers

Leasing Consultant

Certified Apartment Staffing
03.2024 - 02.2025

Team Member

Smoothie King
10.2023 - 03.2024
  • Demonstrated exceptional customer service skills by providing friendly and efficient service to guests
  • Maintained cleanliness and organization of dining area, restrooms, and kitchen to ensure a pleasant dining experience
  • Prepared and served food and beverages in accordance with health and safety regulations
  • Managed cash transactions and upheld cash handling procedures accurately and responsibly
  • Demonstrated expertise in safely preparing, handling, and storing food items according to health and safety guidelines.
  • Demonstrated ability to work cooperatively and effectively with team members to achieve project goals
  • Assisted team members with tasks as needed, showing flexibility and willingness to support team objectives
  • Maintained a positive attitude and strong work ethic to motivate team members and foster a collaborative work environment
  • Skilled at effectively managing and prioritizing tasks to ensure smooth operations of daily responsibilities
  • Experience in handling sensitive situations with professionalism and diplomacy Strong attention to detail and accuracy in completing tasks and documentation

Education

High School Diploma -

ISchool Virtual

Skills

  • Customer Service
  • Team member
  • Responsible
  • Bilingual
  • Communication
  • Stress Management
  • Interpersonal skills
  • Problem solving
  • Patience
  • Time Management
  • Adaptability
  • Customer service
  • Building rapport
  • Customer service expertise
  • Lease agreements
  • File management
  • Leasing and sales
  • Phone and email etiquette
  • Application processing
  • Property tours
  • Unit inspection
  • Clear communication
  • Lease renewals
  • Creative problem solving
  • Background check process
  • Property tours and inspections
  • Relationship building
  • Organized mindset

Certification

  • Servsafe Food Handler
  • National Restaurant Association #6917725
  • March 20

LANGUAGES

Spanish & English

Work Type

Full Time

Timeline

Leasing Consultant

Certified Apartment Staffing
03.2024 - 02.2025

Team Member

Smoothie King
10.2023 - 03.2024

Leasing Consultant

Crest Manor Apartments
04.2020 - Current

High School Diploma -

ISchool Virtual

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Maria HernandezLeasing Consultant