Maria Hernandez
Bolingbrook,IL
Summary
Dynamic, reliable, and adaptable professional with experience in customer-facing roles and hands-on labor, excelling in high-pressure environments. Bilingual in English and Spanish, I enhance customer satisfaction through effective communication and conflict resolution. Proven ability to optimize workflows and support team success, consistently contributing to a positive experience and operational efficiency. Seeking a position in the customer service industry to continue delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Laborer- House Remodeling
Independent Contractor - Self Employed
07.2024 - 04.2025
- Assisted with home improvement projects including painting, flooring, and demolition.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Followed safety procedures and completed physically demanding tasks efficiently.
- Provided labor support to carpenters, masons and other skilled trades.
Host & Server Assistant
Red Lobster
03.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- provided bilingual assistance to customers as needed.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Associate of Science - Business Administration
Joliet Junior College
Joliet, IL08-2027
Skills
- Willingness to learn
- Bilingual: Fluent in English and Spanish
- Strong interpersonal and communication skills
- Excellent under pressure and in fast-paced environments
- Multitasking and quick problem solving
- Team player and natural leader
- adaptable and dependable
- conflict resolution and persuasive communication
- Customer service
- Customer engagement
- Workflow optimization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Laborer- House Remodeling
Independent Contractor - Self Employed
07.2024 - 04.2025
Host & Server Assistant
Red Lobster
03.2022 - 06.2023
Associate of Science - Business Administration
Joliet Junior College
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