Maria Hernandez
Lake Alfred
Summary
Dynamic KYC Analyst with Citibank expertise in anti-money laundering and enhanced due diligence. Proven ability to identify risks and implement effective solutions, contributing to a robust compliance framework. Bilingual in Spanish and English, with strong organizational skills and a commitment to exceptional client service, ensuring accurate and timely financial reporting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
KYC Analyst
Citibank
02.2018 - 08.2025
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Determined whether the activity seemed legitimate or not, by applying various AML regulations including USA Patriot Act., the Bank Secrecy Act., and OFAC.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Supported KYC processes for prospective and existing customers.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Assisted in the development of new KYC-related tools and systems, contributing to a more efficient and effective AML program.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
Teller
Citibank
02.2017 - 02.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Tax Preparer
Liberty Tax Service
11.2016 - 01.2017
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Educated clients on tax planning strategies, helping them save money in future years.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
Secretary
Asset Protection and Management
04.2015 - 08.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Associate of Arts - Accounting
ASA College
Brooklyn, NY07-2015
Bachelor of Arts - Accounting
Universidad Autonoma De Santo Domingo
Dominican Republic06-2010
Skills
- Know your customer
- Anti-money laundering
- Enhanced due diligence
- Sanctions screening
- Local, state, and federal tax returns
- Income tax preparation
- Document preparation
- Organization skills
- Tax return preparation
- Strong computer skills of many software
Certification
- Certified Mastering Internal Controls and Fraud Prevention
- Certified Mastering Corrections of Accounting Errors
- Certified Tax Preparer Liberty Tax 2015
- Licensed Real Estate Agent FL License SL3633106
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
KYC Analyst
Citibank
02.2018 - 08.2025
Teller
Citibank
02.2017 - 02.2018
Tax Preparer
Liberty Tax Service
11.2016 - 01.2017
Secretary
Asset Protection and Management
04.2015 - 08.2016
Associate of Arts - Accounting
ASA College
Bachelor of Arts - Accounting
Universidad Autonoma De Santo Domingo
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