MARIA HERNANDEZ
Kissimmee
Summary
Dedicated Shift Manager with expertise in employee training, customer service, and workflow optimization. Proven ability to resolve conflicts and adapt to changing environments while fostering strong relationships with staff and customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Deltaco
Kissimmee
08.2023 - Current
- Supervised daily operations to optimize workflow among team members.
- Trained new employees on company policies and operational procedures.
- Handled customer inquiries and resolved complaints with professionalism.
- Conducted regular inspections of work areas for cleanliness and organization.
- Ensured accurate completion of all opening and closing duties per established guidelines.
- Developed positive working relationships with staff, customers, and vendors.
- Responded swiftly to emergency situations as they arose.
- Assisted employees in task execution during peak periods.
Housekeeping Room Attendant
Comfort Suites Hotel
Kissimmee
07.2023 - 05.2024
- Cleaned and sanitized guest rooms following hotel standards.
- Restocked supplies and toiletries in each room regularly.
- Reported maintenance issues to ensure timely repairs.
- Organized cleaning carts for efficient workflow throughout shifts.
Education
High School Diploma -
U.E.P.Morichal
Venezuela07-2006
Skills
- Employee training
- Punctual and reliable
- Workflow optimization
- Customer service
- Conflict resolution
- Inventory management
- Adaptability to change
- Decision making
- Relationship building
- Energetic and enthusiastic
- Shift leadership
- Interpersonal skills
- Compliance
- Cash handling
Certification
- Certified Manager
- Certified Team Leader
- Basic Phlebotomy
- CPR
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Shift Manager
Deltaco
08.2023 - Current
Housekeeping Room Attendant
Comfort Suites Hotel
07.2023 - 05.2024
High School Diploma -
U.E.P.Morichal