Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Hernandez

Miami

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills and over 3 years experience in customer service.

Overview

5
5
years of professional experience

Work History

Concierge Coordinator

Fontainebleau Miami
05.2021 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
  • Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Retail Sales Associate

Steve Madden
12.2018 - 11.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.


Customer Service Representative

Skygroup USA
11.2019 - 06.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers in navigating company website.
  • Utilized data analytics tools to monitor performance trends regularly.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

GED -

Miami Beach High School
Miami Beach, FL
06.2019

Skills

  • POS Systems Operations
  • Correspondence Management
  • Production Reports
  • Conflict Mediation
  • Active Listening
  • Customer Service Excellence
  • Reservation Coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Concierge Coordinator

Fontainebleau Miami
05.2021 - Current

Customer Service Representative

Skygroup USA
11.2019 - 06.2020

Retail Sales Associate

Steve Madden
12.2018 - 11.2019

GED -

Miami Beach High School

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Maria Hernandez