Maria Hernandez

• Attending Customer Issues and Needs by providing excellent customer service
• Operating the Register
• Opening and Closing the Store
• Responsible for Large amounts of Currency (cash register, deposits, petty cash)
• Creating Employee Schedules, filing and data entry
• Interviewing and Hiring Applicants
• In Charge of Inventory and Shrink
• Overseeing 15 Employees in my Department
• Running the Entire Store in the Absence of the Store Manager
• Making sure we were making our Sales Goal for the day, including our LY Sales
• Shipping and Receiving merchandise
• Assisting the Doctor with Patients while performing a procedure
• Checking in and Discharging Patients
• Electronic Medical Records (E-clinical works software)
• Benefit Verification and Co-pay collection
• Setting up Referrals for different Doctor's or Procedures
• Setting up Appointments and Appointment Reminder's
• Opening and closing the clinic and making sure it's ready for the next business day.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Reviewed sales and gross profit report to assess company efficiency.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Assisting the Doctor with Patients while performing a procedure

• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Trained new team members on company procedures, customer service and issue resolution.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Checking in and Discharging Patients

• Electronic Medical Records (E-clinical works software)

• Benefit Verification and Co-pay collection

• Setting up Referrals for different Doctor's or Procedures

• Setting up Appointments and Appointment Reminder's

• Opening and closing the clinic and making sure it's ready for the next business day.

• Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
• Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
• Referred to and consulted with physicians and other healthcare providers on patient care.
• Educated patients on nutrition, obesity, and smoking cessation to improve overall health and wellness.
• Taking the patient to there doctor's appointments or to the groceries.
• Refilling the patient's medications and giving them to her when it's time to take them.
• Making sure my patient's room and restroom are kept clean and also washing her dishes.
• Calling to make appointments for my patient's if necessary.
• Ordered medical and laboratory supplies and equipment if needed.