Maria Hernandez Romero
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
General Manager
Ashen Company LTD
03.2010 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Billing Specialist
Western Dental
09.2007 - 03.2010
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
- Resolved customer problems and complaints.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Education
Associate of Science - Medical Assisting
Cosumnes River College
Sacramento, CA05.2006
High School Diploma -
Delta High School
Clarksburg, CA06.2002
Skills
- Operations Oversight
- Schedule Management
- Customer Relationship Management
- Business Administration
- Time Management
- Staffing
- Administrative Skills
- Team Player
- Bilingual
- Efficient multi-tasker
- Staff Training and Development
- Leadership and team building
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Ashen Company LTD
03.2010 - Current
Billing Specialist
Western Dental
09.2007 - 03.2010
Associate of Science - Medical Assisting
Cosumnes River College
High School Diploma -
Delta High School
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