Maria Herrera
Mission,TX
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
BDC Agent
Payne Weslaco Chevrolet Buick GMC
01.2017 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Developed strong business relationships to provide service and value beyond customer expectations.
BDC Agent
South Texas Buick GMC
01.2013 - 12.2016
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Manager
South Texas Bodyshop
01.2011 - 01.2013
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
La Joya High School
La Joya, TX06.1994
Skills
- Loss Prevention Goals Monitoring
- Credit and Debt Card Processing
- Professional Relationships
- Professional Development
- Customer Relationship Management
- Client Rapport-Building
- Client Satisfaction
- Customer Service
- Team Bonding
- Senior Leadership Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Agent
Payne Weslaco Chevrolet Buick GMC
01.2017 - Current
BDC Agent
South Texas Buick GMC
01.2013 - 12.2016
Office Manager
South Texas Bodyshop
01.2011 - 01.2013
High School Diploma -
La Joya High School
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