Maria Herrera
Mission,TX
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
BDC Agent
Payne Weslaco Chevrolet Buick GMC
Weslaco, TX
01.2017 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Developed strong business relationships to provide service and value beyond customer expectations.
BDC Agent
South Texas Buick GMC
McAllen, TX
01.2013 - 12.2016
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Manager
South Texas Bodyshop
Pharr, TX
01.2011 - 01.2013
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
La Joya High School
La Joya, TX06.1994
Skills
- Loss Prevention Goals Monitoring
- Credit and Debt Card Processing
- Professional Relationships
- Professional Development
- Customer Relationship Management
- Client Rapport-Building
- Client Satisfaction
- Customer Service
- Team Bonding
- Senior Leadership Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Agent
Payne Weslaco Chevrolet Buick GMC
01.2017 - Current
BDC Agent
South Texas Buick GMC
01.2013 - 12.2016
Office Manager
South Texas Bodyshop
01.2011 - 01.2013
High School Diploma -
La Joya High School