Maria Herrera
Customer service representative
Perris,CA
Summary
Organized healthcare professional with over three years of experience in patient registration and support, skilled in communication, data management, and administrative coordination. Eager to leverage strong organizational and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Patient Access – Registration Associate
Loma Linda University Health
04.2021 - Current
- Coordinate patient registration, delivering excellent customer service while managing intake documentation and verifying records
- Communicate effectively with patients, families, and medical teams to ensure accurate and timely processing, contributing to efficient daily operations
- Maintain meticulous data entry and records management in compliance with HIPAA and internal protocols
- Developed strong organizational skills, managing multiple patient intakes and prioritizing workload in a fast-paced environment
- Proficient in Microsoft Office applications and typing at 46 WPM, supporting efficient data entry and documentation
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Promoted an organized work environment through proper maintenance of paper-based files and digital databases related to patient registrations.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
Patient Ambassador / Dietary Aide
Sodexo
02.2019 - 04.2021
- Provided nutritional care by assisting patients with menu selection and dietary needs, ensuring a positive patient experience
- Communicated regularly with patients and staff, handling phone orders and collecting feedback for quality improvement
- Acted as liaison among patients, clinical dietitians, and kitchen staff, facilitating smooth operations and meeting dietary standards
Cashier / Bakery Clerk / Pricing Associate
WinCo Foods
09.2014 - 06.2018
- Processed transactions accurately and maintained a welcoming environment, emphasizing customer satisfaction
- Operated cash registers, scanners, and scales efficiently, contributing to a streamlined checkout experience
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science -
Mount San Jacinto College
Skills
- Microsoft Office Suite
- Data management
- Medical terminology
- Bilingual in English and Spanish
- Effective written communication
- Effective verbal communication
- Strong organizational skills
- Time management skills
- Detail-oriented
- Typing speed of 46 WPM
- Customer service-focused
- Teamwork
- Data entry proficiency
- Initiative-taking
- Patient confidentiality
Licensuresandcertifications
Driver’s License, Valid California License
Timeline
Patient Access – Registration Associate
Loma Linda University Health
04.2021 - Current
Patient Ambassador / Dietary Aide
Sodexo
02.2019 - 04.2021
Cashier / Bakery Clerk / Pricing Associate
WinCo Foods
09.2014 - 06.2018
Associate of Science -
Mount San Jacinto College
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementLanguages
Spanish
Professional Working
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