Maria Herrera
Solvang,CA
Summary
Hospitable and dynamic Hotel Assistant General Manager with 4+ years of experience overseeing all hotel operations to achieve business milestones. Skilled in controlling inventory, onboarding and training staff, and adhering to food hygiene policies. Applying to bring a proactive approach to exceeding guest expectations at Vinland Hotel and Lounge and Winston! Proficient in resolving customer service issues and achieves high levels of customer satisfaction while building professional relationships. Provide most skills in all aspects of hospitality.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Vinland Hotel And Lounge
07.2022 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention. (role modeling, supervision and feedback)
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Operations Supervisor
Vinland Hotel And Lounge
01.2019 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Supervise Daily Operations, Reputation Management, Human Resources Management, Financial Management, Facility Management and other duties.
- Operations Supervisor is responsible for overseeing the front office. housekeeping, and maintenance staff and ensuring that each guest is treated with the highest standard of service. Responsible for scheduling front desk and housekeeping staff, supervising daily shifts, responding to guest complaints and requests, communicating between departments and leading continuing front office training.
Service Department Cashier
Santa Maria Chrysler Jeep Dodge Ram Fiat
06.2016 - 03.2018
- Close repair orders
- Balance and prepare deposit at end of day
- Cash out customers
- Answer and schedule phone appointments
- Add purchase orders to repair orders
- Correct and print time sheets
- Mild filing
- Close and prepare end of pay period time sheets and technician productivity reports
- Prepare new vehicle packets.
Customer Service Representative Senior
Rabobank
06.2005 - 03.2016
- Greeted customers and provided prompt, efficient and friendly customer service establishing a quality customer service environment through courteous attitude
- Accepted checks and cash for deposits, verified amounts, and examined checks for endorsements and negotiability
- Cashed checks for customers and non-customers under current check cashing policy, and pays out money after verification of signatures and customer balances
- Gathered data and processed various reports and forms to insure compliance with bank policies, procedures
- Had basic knowledge of bank products and services in order to make quality referrals
- Cross-sells banking services and explained various types of accounts and certificates, interest, and compounding rates
- Insured supply of cash was adequate for the whole branch
- Balanced currency, coin, and checks in cash drawer at end of shift and compared totaled amounts with data displayed on computer screen
- Independently resolved customer problems, referring only the most complex issues to the supervisor
- Provided support and assistance to the supervisor by providing on-the-job training to other staff; acted as a resource for others; provided assistance in resolving complicated issues; and assisted with workflow
- With a higher approving limit, I would approve other tellers work and supplied them with cash
- Scheduled staffing for the branch
- Processed audits.
Education
Diploma - Administrative Business Systems
Santa Barbara Business College
Santa Maria, CA2004
Skills
- Excellent customer service experience,
- Detail oriented
- Works well with others
- Well organized
- Responsible
- Honest and reliable
- Great multitasking skills
- Accuracy and Efficiency in Documentation
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Department Oversight
- Management Training
Timeline
Assistant General Manager
Vinland Hotel And Lounge
07.2022 - Current
Operations Supervisor
Vinland Hotel And Lounge
01.2019 - Current
Service Department Cashier
Santa Maria Chrysler Jeep Dodge Ram Fiat
06.2016 - 03.2018
Customer Service Representative Senior
Rabobank
06.2005 - 03.2016
Diploma - Administrative Business Systems
Santa Barbara Business College
Similar Profiles
LISA MAASSLISA MAASS
Human Services Technician at Vinland National CtrHuman Services Technician at Vinland National Ctr
VICKI JOJO HAMMERVICKI JOJO HAMMER
Human Service Technician at Vinland National CenterHuman Service Technician at Vinland National Center
Maya LockmanMaya Lockman
Hostess at Vinland Reserve WineryHostess at Vinland Reserve Winery
Rio PetersenRio Petersen
Server at ChompServer at Chomp
KADYN CLOKEKADYN CLOKE
Tasting Room Attendant at Four Brothers Wine Co.Tasting Room Attendant at Four Brothers Wine Co.