Maria Herrick
Perrysburg,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Manager
Culver's Restaurant
Perrysburg, OH
10.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Store Manager
Panda Express
Holland, OH
04.2023 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Chilis Resturant
Rossford, OH
06.2022 - 04.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
Director
Chick Fil A Arcadia
Perrysburg, OH
12.2011 - 05.2022
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Implemented new technologies to streamline processes and enhance productivity.
- Enhanced customer satisfaction through the development of service improvement initiatives.
Human Resources Intern
Heartland Nursing Home
Perrysburg, Ohio
11.2013 - 04.2014
- Organized and maintained personnel records in a secure database.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Performed background checks on potential candidates prior to extending offers of employment.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Organized and stored employment forms and information.
Education
Associate of Science - Medical Specialties
Independence University
Salt Lake City, UT05-2014
Associate of Science - Nursing
Owens Community College
Perrysburg, OHSkills
- Strategic Planning
- Business Development
- Operations Management
- Staff Development
- Marketing
- Staff Training and Development
- Customer Relationship Management (CRM)
- Financial Management
References
References available upon request.
Timeline
Manager
Culver's Restaurant
10.2023 - Current
Store Manager
Panda Express
04.2023 - 10.2023
Server
Chilis Resturant
06.2022 - 04.2023
Human Resources Intern
Heartland Nursing Home
11.2013 - 04.2014
Director
Chick Fil A Arcadia
12.2011 - 05.2022
Associate of Science - Medical Specialties
Independence University
Associate of Science - Nursing
Owens Community College
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