Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Hersh

Gardner,KS

Summary

Proven to excel in fast-paced environments, I leveraged my cash-handling expertise and exceptional customer service skills at HTeaO to significantly enhance customer satisfaction. A reliable team player, I trained new staff and streamlined transaction processes, contributing to the store's financial integrity and operational efficiency.

Overview

3
3
years of professional experience

Work History

Front End Cashier

HTeaO
08.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.

Drive-Thru Cashier

KFC Taco Bell
01.2024 - 03.2024
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Personal Shopper

Walmart
10.2023 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Recommended alternative products or options when specific items were out of stock or unavailable.

Cashier

Ace Hardware
09.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Drive-Thru Cashier

Burger King
05.2022 - 08.2022
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Followed company policies and procedures regarding cash handling.

Education

High School Diploma -

Gardner Edgerton High School
Gardner, KS
05-2025

Skills

  • Excellent customer service
  • Team player attitude
  • Cash handling expertise
  • Reliability and punctuality
  • Credit card transactions
  • Point-of-sale system operation
  • Basic math proficiency
  • Opening and closing tasks

Languages

Sign Language
Limited Working

Timeline

Front End Cashier

HTeaO
08.2024 - Current

Drive-Thru Cashier

KFC Taco Bell
01.2024 - 03.2024

Personal Shopper

Walmart
10.2023 - 12.2023

Cashier

Ace Hardware
09.2022 - 10.2023

Drive-Thru Cashier

Burger King
05.2022 - 08.2022

High School Diploma -

Gardner Edgerton High School

Similar Profiles

CREATE PROFILE
Maria Hersh