Hi, I’m
Maria Hervey
Mental Health
My life is my message.
Mohandas Gandhi
Summary
With a proven track record at Horizon Home Health, Lincoln Regional Center, and management positions, I have excel in behavioral management and performance optimization. Leveraging de-escalation techniques and rapport-building, I've significantly enhanced clients well-being, customer relations, and team efficiency. My expertise spans from mental health support to operational leadership, embodying a blend of empathetic engagement and strategic oversight. Compassionate, with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
19
years of professional experience
20
And many more..
Work History
Horizon Home Health
Home Health Aide
11.2023 - 10.2024
Job overview
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
Lincoln Regional Center
Mental Health Security Specialist
08.2017 - 03.2023
Job overview
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Involved with crisis intervention plans to support client safety.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to treatment team members.
- Attended support groups for clients to discuss issues related to mental health.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Observed and monitored client behavior and responses to treatment.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Supported clients by representing needs and advocating for patient rights in healthcare.
- Encouraged patients to discuss experiences in group and individual settings.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Salvation Army Thrift Store
Manager
06.2011 - 06.2017
Job overview
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Belinda & Bill
Babysitter for 9
08.2014 - 04.2015
Job overview
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
- Supervised children on playground to help develop physical and social skills.
- Monitored children's play activities to verify safety.
- Administered medications by following strict instructions from parents.
Sonic Drive-InChandler, Arizona
Assistant Manager
08.2006 - 05.2011
Job overview
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Super 8 Hotel
Front Desk Receptionist
04.2011 - 06.2011
Job overview
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Kwik Stop
Cashier
01.2009 - 03.2011
Job overview
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Macku Trucking
Cutting Torch Operator
03.2006 - 11.2008
Job overview
- Inspected cuts and checked critical measurements to meet specifications.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Cut in flat, horizontal, vertical, and overhead positions.
- Set up and operated shielded metal arc and gas metal arc cutting equipment.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
Education
Southeast East Community CollegeLincoln, NE
GED
07.1991
Skills
- Behavioral Management
- Performance Management
- De-Escalation Techniques
- Building rapport
- Training and mentoring
Accomplishments
- Crisis Management. Crisis response and de-escalation, ensuring safety to patients and staff. Successfully de-escalated high-risk situations.
- Incident documentation and reporting, which is critical for legal and safety accountability.
- Risk assessment and prevention
- Supervised team of 15 staff members.
- Received consistent positive affirmations for quality of care.
- Staffing. Worked directly with Human Resources to streamline hiring and onboarding process.
- Monitoring and Surveillance. Maintaining a secure, stable, and supportive environment.
- Collaborating with mental health staff, working with one another for the best outlook of patients.
- Strategic thinking, communication, and leadership skills.
- Goal oriented
- Trained and mentored new staff.
- Identified and nurtured strengths of team members helping them to grow in their roles, and collaborated to make work goals better, as a team.
Additional Information
Received letter from Dean at Central Community College for my 3.65 gpa.
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteOn-SiteImportant To Me
Healthcare benefitsPaid sick leaveCareer advancementWork-life balanceCompany CultureWork from home option401k matchAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Dr. Justin BakerDr. Justin Baker
Occupational Therapist at Horizon Home HealthOccupational Therapist at Horizon Home Health
Ginger Caitlyn TsinigineGinger Caitlyn Tsinigine
Certified Nursing Assistant at Horizon Home HealthCertified Nursing Assistant at Horizon Home Health
Jasmine JosephJasmine Joseph
Home Health Aide at Horizon Home HealthHome Health Aide at Horizon Home Health