Maria Hidalgo
The Bronx,NY
Summary
Results-driven Customer Service and Sales Professional with expertise in client engagement, issue resolution, and retail merchandising. Proven track record of driving sales growth through personalized service and effective communication. Currently pursuing Marketing & Communications degree at Baruch College, focusing on digital marketing, data analysis, and customer engagement strategies.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kelly Services
12.2024 - 12.2025
- Enhanced customer satisfaction by promptly resolving inquiries with accurate information.
- Achieved high client retention through personalized support and relationship-building strategies.
- Diffused tense situations by maintaining professionalism during stressful customer interactions.
- Elevated service standards by providing friendly, knowledgeable resolutions to complaints.
- Fostered customer loyalty by addressing concerns efficiently and effectively.
Sales Associate
Venchiusa
05.2024 - 08.2025
- Enhanced customer satisfaction by providing tailored product recommendations.
- Informed customers about promotions and store offerings to boost sales.
- Resolved customer inquiries and complaints promptly for improved service experience.
- Delivered exceptional customer service through friendly greetings and assistance.
- Executed cashier duties effectively, ensuring accurate payment processing and receipts.
Sales Associate
Zara USA
07.2023 - 01.2024
- Enhanced customer experience through personalized product selection and recommendations.
- Informed customers about current promotions, improving overall sales effectiveness.
- Streamlined merchandise displays for better accessibility and improved shopping ambiance.
- Facilitated inventory management by efficiently restocking shelves and monitoring availability.
- Processed transactions accurately, including accepting payments and issuing receipts.
Education
Marketing And Communications - International Marketing
Baruch College
New York, NY12-2026
Skills
- Project management
- Customer service
- Market research
- Visual merchandising
- Sales forecasting
- Digital marketing
- Reading comprehension skills
- Data analysis
- Excellent people skills
- Friendly and outgoing
- Product demonstrations
- Sales development
- Flexible schedule
- Sales expertise
- Customer engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Kelly Services
12.2024 - 12.2025
Sales Associate
Venchiusa
05.2024 - 08.2025
Sales Associate
Zara USA
07.2023 - 01.2024
Marketing And Communications - International Marketing
Baruch College