Maria Hill
Kansas City,US
Summary
Experienced professional with a solid foundation in real estate and customer service. Capable of effectively managing all aspects of real estate processes and transactions. Recognized for exceptional organizational skills, problem-solving abilities, meticulous documentation, and keen attention to detail. A reliable team player who effortlessly adapts to any environment and consistently delivers accurate and timely results. Proficiently meets state standards in preparing and closing loan funding, ensuring seamless operations.
Overview
17
17
years of professional experience
Work History
Claims Express Specialist II
Allstate
09.2021 - 07.2022
- Manage high volume of customer inquiry and claims, ensuring compliance with company policies and regulatory standards.
- Reviewed and analyze claim documentation validate requirements and identify servicing needs.
- Supported adjusters with accurate and detailed task, set up for faster claim resolution, and improve workflow.
- Facilitated communication among clients, internal teams, and third-parties to address, inquiries and resolve all claims promptly.
- Constantly delivered accurate prompt reporting on claim statuses, payments, and resolutions.
Real Estate Administration Assistant
Kc REO Sales
03.2016 - 04.2020
- Property and portfolio management, extensive knowledge of property coordination, on boarding and compliance with loan servicing requirements.
- Expert in residential property management as well as some commercial properties.
- Managed REO World and Bank of America portals, ensuring accurate and up-to-date information.
- Completed all necessary paperwork for file closures, facilitating seamless communication with agents.
- Collaborate with mortgage brokers, inspectors, and real estate professionals to streamline the buying process between our client and buyers.
- Conducted market research and property valuations to inform banks of pricing strategies for residential and commercial properties.
Health Care Coordinator/ Administrative Assistant
Coventry Health
10.2010 - 06.2013
- Coordinated care for high-risk patients, ensuring adherence to medical recommendations, enhancing patient outcomes.
- Maintained accurate billing records, improving financial accuracy and efficiency.
- Sent correspondence to doctors and patients, ensuring timely follow-ups and clear communication.
- Updated patient records and demographic information, improving data accuracy and patient care.
Patient Care Coordinator
Prescription Solutions
01.2009 - 10.2010
- Collaborated with doctors to address patient needs, enhancing satisfaction through effective communication
- Assisted members with plan and benefit queries, improving understanding and reducing confusion
- Managed demographic and health information, ensuring accurate and up-to-date patient records
- Guided members through insurance issues, facilitating better comprehension and resolution
- Arranged specialty medication orders, streamlining the process for patients and doctors
Real Estate Assistant
KC REO Sales
07.2005 - 01.2009
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
Education
Real Estate
Career Education Systems
Kansas City, MO04-2005
Continuing -
University of Kansas
Lawrence, Ks01.1996
High School Diploma -
Bishop Ward High School
Kansas City, KS05.1993
Skills
- Claims Specialist
- Loss Investigations
- Microsoft Office
- Real Estate Specialist
- Analyze Foreclosures
- Office Management
- Property Management
- Spreadsheet Tracking
- Research
- Closing Coordination
- Investment Properties
- Property File Preparation
- Adaptability
- Administrative Background
Timeline
Claims Express Specialist II
Allstate
09.2021 - 07.2022
Real Estate Administration Assistant
Kc REO Sales
03.2016 - 04.2020
Health Care Coordinator/ Administrative Assistant
Coventry Health
10.2010 - 06.2013
Patient Care Coordinator
Prescription Solutions
01.2009 - 10.2010
Real Estate Assistant
KC REO Sales
07.2005 - 01.2009
Real Estate
Career Education Systems
Continuing -
University of Kansas
High School Diploma -
Bishop Ward High School
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